Context aware transactions performed on integrated service platforms

An Apparatus comprising:

• a receiver configured to receive user input information to access an application, the user input information including at least one action request provided by a user device;
• a processor configured to
• authorize the user to access the application;
• store the user input information as part of a contextual history information record in a database memory, the contextual history information identifying a first session and comprising selection events which occur during the first session and the at least one action request made during the first session;
• identify a user inquiry initiated by the user device;
• create a second session responsive to receiving the user inquiry and retrieving the contextual history information of the first session;
• apply the contextual history information to the second session to resume a previous context of the first session;
• generate a response message to the selected at least one action request based on the contextual history information and the user inquiry;
• and
• a transmitter configured to forward the response message to the user device via the second session,
• wherein the processor is further configured to generate at least one additional response automatically based on a third party application, the at least one additional response being based on at least a portion of the contextual history information, and
• wherein the at least one additional response is a reminder that is derived from previous user transactions and the stored contextual history information.

A non-transitory computer readable medium configured to store instructions that when executed cause a processor to perform:

• receiving, via a receiver device, user input information to access an application, the user input information including at least one action request provided by a user device;
• authorizing the user to access the application;
• storing the user input information as part of a contextual history information record in a database memory, the contextual history information identifying a first session and comprising selection events occurring during the first session and the at least one action request made during the first session;
• identifying a user inquiry initiated by the user device;
• creating a second session responsive to receiving the user inquiry and retrieving the contextual history information of the first session;
• applying the contextual history information to the second session to resume a previous context of the first session;
• generating a response message to the selected at least one action request based on the contextual history information and the user inquiry;
• forwarding the response message to the user device via a transmitter device via the second session;
• and
• generating at least one additional response automatically based on a third party application, the at least one additional response being based on at least a portion of the contextual history information,
• wherein the at least one additional response is a reminder that is derived from previous user transactions and the stored contextual history information.