Transparent voice registration and verification method and system
AssigneeAT&T Intellectual Property, Inc.
InventorMazin Gilbert
Life of this patent
Estimating the term…
Abstract
A method includes receiving a communication from a party at a voice response system and capturing verbal communication spoken by the party. Then a processor creates a voice model associated with the party, the voice model being created by processing the captured verbal communication spoken by the party. The creation of the voice model is imperceptible to the party. The voice model is then stored to provide voice verification of the party during a subsequent communication.
Claims20
A method comprising:
- receiving a communication from a party at a voice response system;
- capturing verbal communication spoken by the party;
- creating, with a processor, a voice model associated with the party, the voice model being created by processing the captured verbal communication spoken by the party;
- and
- storing the created voice model to provide voice verification of the party during a subsequent communication,
- wherein the creating of the voice model is imperceptible to the party.
A system comprising:
- a memory that stores executable instructions;
- a processor that executes the executable instructions;
- wherein the system receives a communication from a party, captures verbal communication spoken by the party during interaction between the party and an agent, creates a voice model associated with the party from the captured verbal communication, and stores the created voice model to provide voice verification of the party during a subsequent communication, wherein the creation of the voice model is imperceptible to the party.
A tangible computer-readable storage medium encoded with an executable computer program for registering a voice of a party in order to provide voice verification for a communication and that, when executed by a processor, causes the processor to perform operations comprising:
- receiving a communication from a party at a voice response system;
- capturing verbal communication spoken by the party;
- creating a voice model associated with the party, the voice model being created by processing the captured verbal communication spoken by the party;
- and
- storing the created voice model to provide voice verification of the party during a subsequent communication,
- wherein the creating of the voice model is imperceptible to the party.
Dependencies are inferred from the claim text.