US 8,898,273 B2Granted

Electronic adverse event reporting system

AssigneeJFH Technologies Inc.

InventorJames Harhi

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Abstract

An adverse event reporting system and related methods are provided. Aspects relate to a associating a unique identifier of a device with resolution information configured to be automatically transmitted in response to an adverse event with the device. A consumer experiencing an adverse event with a remote device may use a communications device, such as a mobile phone, to capture and/or transmit the unique identifier, which may be located on or by the device. In one embodiment, capturing or deciphering the identifier causes the communications device to be directed to a virtual address for reporting the adverse event. The unique identifier may be used to automatically transmit resolution information to a second communications device that is not associated with the consumer. The second communications device may be associated with a vendor responsible for operation of the implicated device. The resolution information may comprise the identity and/or location of the device.

Claims20

Dependent claims

A computer-implemented method comprising:

receiving electronic information transmitted from a first remote communications device of a first consumer located at the location of a first remote electronic devices, the electronic information comprising a first unique identifier electronically obtained from and specific to the first remote electronic device that is among a plurality of remote electronic devices, wherein the first remote communications device is not one of the plurality of remote electronic devices and the electronic information is transmitted from the first remote communications device of the first consumer without the first consumer knowing either:
(1) any contact information for a second communications device associated with at least a first vendor responsible for the operation of the first electronic device;
or (2) the individual or entity responsible for remedying an adverse event with the first electronic device;
based upon the reception of the first unique identifier, automatically determining with a processor that the first consumer of the first communications device experienced an adverse event with one of the remote electronic devices;
with a processor, comparing the first unique identifier against a collection of unique identifiers stored on a non-transitory computer-readable medium, wherein each unique identifier of the collection is associated with one of the plurality of remote electronic devices, to identify resolution information of the first electronic device linked to the received first unique identifier, wherein the resolution information comprises:
an identity of the first electronic device associated with the adverse event, and
a first location associated with the first electronic device;
based on, at least in part, the resolution information, automatically identifying a second communication device associated with at least a first vendor responsible for the operation of the first electronic device, wherein the second communications device is not one of the plurality of remote electronic devices;
and
automatically transmitting an electronic notification to the second communication device configured to notify an individual of the second communication device that a consumer has experienced the adverse event with the first electronic device.

7 more elements

An adverse event reporting system comprising:

a remote server comprising a processor and one or more non-transitory computer-readable mediums comprising computer-executable instructions that when executed by the processor performs at least:
associating a first visual indicia configured to be placed on a first remote electronic device and further configured to be captured by a digital image sensor of a first device and analyzed by a processor to provide a unique identifier of the first remote electronic device with resolution information comprising an identity of the first remote electronic device, a first remote location associated with the first electronic device, and at least one second communications device associated with reporting an adverse event with the first remote electronic device;
wherein the first remote electronic device is one of a plurality of remote devices that are each associated with a visual indicia configured to provide a unique identifier, and wherein neither the first communications device nor the second communications devices are part of the plurality of remote devices;
upon receiving the first unique identifier from the first communications device, automatically determining that a consumer of the first communications device has experienced an adverse event with the first electronic device, and in response, selecting one of the at least one second communications devices to transmit an electronic notification of the adverse event to;
and
transmitting the notification to the selected second communications device configured to notify a user of the second communications device of an adverse event with the first remote electronic device.

3 more elements

Dependencies are inferred from the claim text.

Facts

Application: 13/648,864Filed 10 Oct 2012
Published: US 2014/0101232 A110 Apr 2014
Granted: 25 Nov 2014
Term ends: Not estimatedThe source records don’t support an estimate.

Classification7 codes

G06F 11/2294
Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing: by remote test
G05B 23/0264
Characterized by the response to fault detection: control of logging system, e.g. decision on which data to store; time-stamping measurements
H04L 43/10
Arrangements for monitoring or testing data switching networks: active monitoring, e.g. heartbeat, ping or trace-route
H04L 67/02
Protocols: based on web technology, e.g. hypertext transfer protocol [HTTP]