Solution monitoring system

A solution monitoring system comprising:

• at least one processing server configured to aggregate and process inventory data collected from a plurality of client machines;
• a management server configured to provide an administrator tool to review and analyze the collected inventory data;
• and
• a telemetry logging system configured to:
• collect inventory information associated with installed applications, add-ins, and solutions through one or more telemetry application programming interfaces (APIs) embedded within installed applications and solutions to capture events and properties;
• employ customizable tags to filter collected inventory information;
• forward the collected inventory information to the at least one processing server for aggregation and processing;
• provide a telemetry dashboard user interface as the administrator tool for an administrator to review, analyze, and customize the aggregated and processed inventory information;
• provide a filtering user interface as another administrator tool for the administrator to select filtering criteria to review, analyze, and customize the aggregated and processed inventory information;
• and
• enable the administrator to share the aggregated and processed inventory information in a spreadsheet workbook with one or more resources in order to remediate one or more solutions addressing detected performance, errors, and compatibility issues.

A computing device to provide solution monitoring in a multi-user system, the computing device comprising:

• a memory;
• a processor coupled to the memory, the processor executing an application in conjunction with instructions stored in the memory, wherein the application configured is configured to:
• collect inventory information associated with installed applications, add-ins, and solutions through inventory agents on individual client machines;
• employ customizable tags to filter the collected inventory information;
• generate a record of associated with at least one from a set of:
• the installed applications, the add-ins, and the solutions through inventory agents on individual client machines;
• provide an event viewer user interface for a user to review a record of events, wherein the event viewer user interface also provides information and links to address detected performance, errors, and compatibility issues;
• provide a filtering user interface for the user to select filtering criteria to review the record of events;
• forward the collected inventory information to a central data store for aggregation and processing;
• provide a telemetry dashboard user interface for an administrator to review, analyze, and customize the aggregated and processed inventory information from a plurality of inventory agents;
• provide a filtering user interface for the administrator to select filtering criteria to review, analyze, and customize the aggregated and processed inventory information;
• and
• provide an add-in management user interface for the administrator to manage one or more of the add-ins using a group policy, wherein the add-in management user interface displays how the one or more of the add-ins are being managed currently, enables the administrator to one of enable and block solutions with a group policy script, and provides a control for creating the group policy script.