Systems and methods for providing search relevancy in communication initiation searches

A system for generating relevant search results for a user performing a communication initiation search, the system comprising:

• an interface, configured to receive a search query from the user, and to receive communication metadata from a communication system the communication metadata including metrics pertaining to communications between one or more users and one or more entities;
• a search engine interface, configured to obtain search results regarding the one or more entities from a search engine based on the search query;
• and
• a communication dataset builder configured to:
• analyze the communication metadata and generate a communication relevancy dataset based on the communication metadata;
• link the search results regarding the one or more entities from the search engine to the communication relevancy dataset;
• and
• order the search results regarding the one or more entities based on relevancy to the user performing a communication initiation search, the relevancy to the user determined from the communication relevancy dataset,
• wherein ordering the search results based on the communication dataset further comprises determining relevancy as a function of responsiveness of the one or more entities to past user queries, the responsiveness of the one or more entities determined from at least a response time associated with a successful attempt of a user to communicate with the one or more entities.

A non-transitory computer readable medium having stored thereon sequences of instruction for generating relevant search results for a user, including instructions that will cause at least one processor to:

• receive a search query regarding one or more entities from the user performing a communication initiation search;
• receive search results regarding the one or more entities from a search engine based on the search query;
• link the search results regarding the one or more entities to a communications dataset generated based on communication metadata received from a communication system, the communication metadata including metrics pertaining to communications between one or more users and the one or more entities;
• and
• order the search results regarding the one or more entities based on the communication dataset in order from most relevant to least relevant to the user performing the communication initiation search,
• wherein ordering the search results based on the communication dataset further comprises determining relevancy as a function of responsiveness of the one or more entities to past user queries, the responsiveness of the one or more entities determined from at least a response time associated with a successful attempt of a user to communicate with the one or more entities.