System for customer relationship management using wireless communication

A method for establishing wireless communication between a plurality of service vendors and a customer, the method comprising:

• a) accepting a first entry of a wireless address for a customer communications device from a first electronic transaction between the customer and a first service vendor and storing the wireless address in a memory that is in signal communication with a host processor;
• b) confirming the first entry of the stored wireless address by transmitting a first wireless message to the customer communications device using the stored wireless address, wherein the first wireless message displays a hypertext link to a network address;
• c) responding to customer selection of the hypertext link by:
• (i) classifying the customer communications device as a predetermined type of device according to information received with the customer selection;
• (ii) transmitting a second wireless message to the customer communications device, wherein the second wireless message invokes a network browser page that includes a download prompt for the classified predetermined type of device;
• d) responding to customer selection of the download prompt by transmitting, to the customer communications device, a first set of programmed instructions associated with the first service vendor, wherein the first set of programmed instructions further generates and displays a user-actuable link on the customer communications device;
• e) accepting a second entry of the wireless address for the customer communications device from a second electronic transaction between the customer and a second service vendor;
• f) transmitting, to the customer communications device, a second set of programmed instructions associated with the second service vendor, wherein either the first set of programmed instructions or the second set of programmed instructions are selectable by the user-actuable link on the customer communications device;
• and
• g) reporting at least customer actuation of the user-actuable link on a display that is in signal communication with the host processor.

A method for establishing wireless communication between a service vendor and one or more customers, the method comprising:

• a) accepting an entry of a first wireless address for a customer communications device, wherein the first wireless address is obtained from an electronic transaction between a customer and the service vendor and storing the first wireless address in a memory that is in signal communication with a host processor;
• b) confirming the entry of the stored first wireless address by transmitting a first wireless message to the customer communications device using the stored first wireless address, wherein the first wireless message displays a hypertext link to a network address;
• c) responding to customer selection of the hypertext link by:
• (i) classifying the customer communications device as a predetermined type of device according to information received with the customer selection;
• (ii) identifying a network applications storage location according to the classification of the customer communications device;
• (iii) transmitting a second wireless message to the customer communications device, wherein the second wireless message includes a first set of programmed instructions that display a download prompt on the customer communications device;
• d) responding to customer selection of the download prompt by transmitting a third wireless message to the customer communications device from the identified network applications storage location, wherein the third wireless message includes a second set of programmed instructions associated with the service vendor, wherein the second set of programmed instructions generates and displays, on the customer communications device, a user-actuable link for obtaining information that relates to the service vendor;
• e) reporting at least customer actuation of the user-actuable link on a display that is in signal communication with the host processor;
• and
• f) accepting a second wireless address from a contact list on the customer communications device and storing the second wireless address in the memory.