System and method for providing customer support using a location-aware portable device
AssigneeAdtran, Inc.
InventorMatthew Couch
Life of this patent
Estimating the term…
Abstract
A portable technical support device includes a location-determining element configured to allow the portable technical support device to be location-aware, and a communicating element configured to allow the portable technical support device to access a network management system, the network management system having information relating to a communication device, wherein the portable technical support device obtains from the management system the information relating to the communication device by making the network management system aware of the location of the communication device using the portable technical support device as a location-determining element.
Claims10
A method for providing technical support, comprising:
- determining a location of a portable technical support device;
- forwarding the location to a network management system;
- requesting from the network management system a configuration of a communication device without direct communication between the portable technical support device and the communication device;
- receiving in the portable technical support device from the network management system a representation of a configuration of the communication device;
- saving in the portable technical support device the representation of the configuration of the communication device;
- modifying in the portable technical support device with the representation of the configuration of the communication device and saving a modified representation of the configuration of the communication device in the portable technical support device;
- forwarding from the portable technical support device the modified representation of the configuration of the communication device to the network management system;
- and
- applying the modified representation of the configuration to the communication device using the network management system.
A method for using a portable technical support device, comprising:
- determining a location of a portable technical support device;
- forwarding the location to a management system;
- requesting from the management system a configuration of a communication device without direct communicating between the portable technical support device and the communication device;
- receiving in the portable technical support device from the management system an indication that the configuration is not available;
- using the portable technical support device to establish a location of the communication device;
- receiving in the portable technical support device from the management system a representation of a configuration of the communication device;
- saving in the portable technical support device the representation of the configuration of the communication device;
- modifying in the portable technical support device with the representation of the configuration of the communication device and saving a modified representation of the configuration of the communication device in the portable technical support device;
- forwarding from the portable technical support device the modified representation of the configuration of the communication device to the management system;
- and
- applying the modified representation of the configuration to the communication device using the management system.
Dependencies are inferred from the claim text.