Location based contact routing

A contact server for implementing location based contact routing of incoming contacts comprising:

• a network interface for connecting the contact server to a packet-based network;
• a memory for storing one or more program modules;
• and
• a processor for executing the one or more program modules, wherein the one or more program modules comprise computer-executable instructions for causing the contact server to:
• determine a location of a mobile terminal associated with a user, the user associated with additional terminals, each terminal including the mobile terminal associated with one or more of a network address, an SMS/MMS messaging address, an IP address, or a telephone number;
• receive an incoming contact for the user on one of the terminals;
• determine that the location of the mobile terminal is within a user defined hot spot;
• access a record of contact routing rules associated with the user, the record including at least one contact routing rule assigned to the hot spot, the at least one contact rule specifying that the contact is to be routed to a first terminal and, if the first terminal does not respond to the contact within a period of time, then the contact is to be routed to a second terminal;
• and
• route the contact to the designated terminal according to the contact routing rule for the hot spot.

At least one non-transitory machine-readable medium comprising a set of instructions executable on a computing device to cause the computing device to:

• determine a location of a mobile terminal associated with a user, the user associated with additional terminals, each terminal including the mobile terminal associated with one or more of a network address, an SMS/MMS messaging address, an IP address, or a telephone number;
• receive an incoming contact for the user on one of the terminals;
• determine that the location of the mobile terminal is within a user defined hot spot;
• access a record of contact routing rules associated with the user, the record including at least one contact routing rule assigned to the hot spot, the at least one contact rule specifying that the contact is to be routed to a first terminal and, if the first terminal does not respond to the contact within a period of time, then the contact is to be routed to a second terminal;
• and
• route the contact to the designated terminal according to the contact routing rule for the hot spot.