System and method for providing telephone assignment information to telephone service technicians

A system for telephone service technicians to retrieve telephone line assignment information, said system comprising:

• a memory for storing information;
• an input/output (I/O) unit configured to communicate information over a network;
• a processing unit in communication with said memory and I/O unit, said processing unit configured to:
• receive a telephone call from a telephone service technician providing trouble shooting service for an existing customer of a communication carrier;
• receive a telephone number assigned to the existing customer, the telephone number associated with a telephone operating on a wired communications network;
• request telephone line assignment information, the telephone line assignment information including cable and line pair information;
• cause conversion of the telephone line assignment information into speech synthesized audible signals;
• and
• cause communication of the speech synthesized audible signals to the telephone service technician during the telephone call.