Core services platform for wireless voice, data and messaging network services

A wireless device for operation in a wireless network comprising:

• a processor;
• a radio receiver and transmitter unit coupled to the processor;
• a graphical user interface (GUI) coupled to the processor;
• and
• a memory coupled to the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:
• receive a diagnostic request from the GUI to analyze a problem associated with the wireless device operating in the wireless network;
• retrieve diagnostic information associated with the wireless device from the wireless network comprising verifying wireless device connectivity with the wireless network by checking a home location register (HLR) for wireless signaling activity including at least one of a GSM authorization request, a mobile switching center (MSC) location update, and a serving GPRS support node (SGSN) location update;
• retrieve the diagnostic information associated with the wireless device from the wireless device;
• transmit diagnostic update information to the wireless network;
• receive at least one customer service number associated with at least one solution for the problem from the wireless network;
• and
• display the at least one customer service number on the GUI.

A diagnostic method conducted in a wireless network comprising:

• receiving a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network;
• retrieving diagnostic information associated with the wireless device from the wireless network comprising verifying wireless device connectivity with the wireless network by checking a home location register (HLR) for wireless signaling activity including at least one of a GSM authorization request, a mobile switching center (MSC) location update, and a serving GPRS support node (SGSN) location update;
• retrieving the diagnostic information associated with the wireless device from the wireless device;
• determining at least one solution for the problem associated with the wireless device based on the retrieved diagnostic information from the wireless network and the wireless device;
• and
• transmitting at least one customer service number associated with the at least one solution for the problem to the wireless device.