Video-assisted self-service transaction device
AssigneeBank of America Corporation
InventorsTyler R. Johnson, Therese H. Willis
Life of this patent
Estimating the term…
Abstract
While performing or initiating a transaction with a self-service video transaction device, a user may interact with a video agent and a terminal associated therewith. Video and/or audio functionalities may be enabled or disabled based on a length of a wait time to connect to a video agent. If the wait time exceeds a predetermined threshold, video and/or audio functionalities may be disabled, and the self-service device may generate a display indicating that video and/or audio functionalities are unavailable. If the wait time does not exceed the predetermined threshold, video and/or audio functionalities may be enabled, and the self-service device may generate a display indicating that video and/or audio functionalities are available.
Claims20
A method comprising:
- identifying, by a computing device, a plurality of video agent terminals having video and audio functionalities;
- determining, by the computing device, whether a wait time for connecting to a video agent terminal of the plurality of video agent terminals exceeds a predetermined threshold time;
- if the wait time exceeds the predetermined threshold time, transmitting, by the computing device, a message to a plurality of self-service video transaction devices indicating that the plurality of video agent terminals are currently unavailable to service the plurality of self-service video transaction devices;
- and
- in response to receiving the message indicating that the plurality of video agent terminals are currently unavailable, generating, by each of the plurality of self-service video transaction devices, an image on a display device of the self-service video transaction device indicating that video and audio functionalities are currently unavailable.
A non-transitory computer readable medium storing computer-readable instructions that, when executed by a computing device, cause the computing device to:
- identify a plurality of video agent terminals having video and audio functionalities;
- determine whether a wait time for connecting to a video agent terminal of the plurality of video agent terminals exceeds a predetermined threshold time;
- if the wait time exceeds the predetermined threshold time, transmit a message to a plurality of self-service video transaction devices indicating that the plurality of video agent terminals are currently unavailable to service the plurality of self-service video transaction devices;
- and
- in response to transmitting the message indicating that the plurality of video agent terminals are currently unavailable, cause each of the plurality of self-service video transaction devices to generate an image on a display device of the self-service video transaction device indicating that video and audio functionalities are currently unavailable.
An apparatus comprising:
- a processor;
- and
- memory storing computer-readable instructions that, when executed by the processor, cause the apparatus to:
- identify a plurality of video agent terminals having video and audio functionalities;
- determine whether a wait time for connecting to a video agent terminal of the plurality of video agent terminals exceeds a predetermined threshold time;
- if the wait time exceeds the predetermined threshold time, transmit a message to a plurality of self-service video transaction devices indicating that the plurality of video agent terminals are currently unavailable to service the plurality of self-service video transaction devices;
- and
- in response to transmitting the message indicating that the plurality of video agent terminals are currently unavailable, cause each of the plurality of self-service video transaction devices to generate an image on a display device of the self-service video transaction device indicating that video and audio functionalities are currently unavailable.
Dependencies are inferred from the claim text.