Process for capturing site maintenance and repair information and creating a closeout package in near real time

A process for capturing site maintenance and repair information and creating a closeout package in near real time comprising:

• an on-site technician establishing via a web enabled device real time voice communication with call center personnel located in a call center,
• the call center personnel connecting to a cloud based image storage system to access in real time photos common with the on-site technician,
• the on-site technician going through a predetermined list of items or skill based diagnostic and remediation steps or actions as the technician is verbally describing to the call center personnel each item as it is done,
• the call center personnel recording information received verbally from the on-site technician in a call center computer,
• the on-site technician taking photos of key items being described and sending them to the cloud based image storage system,
• the call center personnel accessing the photos from a cloud based image storage system and associating the photos taken with the item descriptions recorded in the computer,
• the on-site technician signing out with the call center personnel upon completing the on-site work,
• the call center personnel collecting and documenting general information regarding aspects of the on-site work in the computer before closing out the data collection in the computer, and
• the call center personnel closing out the data collection in the computer which triggers the computer to automatically generate a closeout package containing the findings at the site with written explanations, data and photos and to make the closeout package immediately available to the customer via web access.