Web call access and egress to private network

A computer device comprising:

• logic configured to:
• receive a request for a Uniform Resource Identifier for a Web Real-Time Communication call session from a Web Real-Time Communication access server;
• generate the Uniform Resource Identifier for the Web Real-Time Communication call session;
• provide the generated Uniform Resource Identifier to the Web Real-Time Communication access server;
• receive a request to validate the Uniform Resource Identifier from a validation proxy;
• determine whether the received Uniform Resource Identifier corresponds to a valid Uniform Resource Identifier;
• and
• send a validation message to the validation proxy, in response to determining that the received Uniform Resource Identifier corresponds to a valid Uniform Resource Identifier, wherein the validation proxy is configured to forward calls to a contact center services system.

A system comprising:

• a Web Real-Time Communication device configured to:
• receive a request for a Uniform Resource Identifier for a Web Real-Time Communication call session requested by a browser application, and
• generate the Uniform Resource Identifier for the Web Real-Time Communication call session;
• a validation proxy configured to:
• receive the Uniform Resource Identifier from a Web Real-Time Communication gateway, and
• send a request to validate the Uniform Resource Identifier to the Web Real-Time Communication device;
• wherein the Web Real-Time Communication device is further configured to:
• receive the request to validate the Uniform Resource Identifier from the validation proxy,
• determine whether the Uniform Resource Identifier corresponds to a valid Uniform Resource Identifier, and
• send a validation message to the validation proxy, in response to determining that the received Uniform Resource Identifier corresponds to a valid Uniform Resource Identifier;
• and
• wherein the validation proxy is further configured to:
• generate a Session Initiation Protocol message based on the received validation message;
• and
• send the generated Session Initiation Protocol message to a contact center services system to initiate a real-time call between the contact center services system and the browser application.