Intelligent disposition manager
AssigneeCox Communications, Inc.
InventorsBrett Brock, Brandon Hall Goode, Robert C. Whitten
Life of this patent
Estimating the term…
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AssigneeCox Communications, Inc.
InventorsBrett Brock, Brandon Hall Goode, Robert C. Whitten
Estimating the term…
When a communication is directed to an intended recipient, a determination may be made by an intelligent communication disposition manager as to whether one or more available communication devices of the intended recipient are available for routing the incoming communication either based on device availability or routing previously defined by the intended recipient. The intelligent communication disposition manager may utilize presence data of the intended recipient for sending a notification of the incoming communication to one or more of the intended recipient's available communication devices. The intended recipient may select a preferred call routing option for the incoming call/message to be sent. Based on the real-time response from the intended recipient, the call/message may be routed to his/her preferred communication device.
A method for providing intelligent communication disposition management, the method comprising:
A system for providing intelligent communication disposition management, comprising:
A computer readable medium, not including a carrier wave, containing computer executable instructions which when executed by a computer perform a method for providing intelligent communication disposition management, the method comprising:
Dependencies are inferred from the claim text.