Personalized availability characterization of online application services

A non-transitory computer-readable medium encoded with instructions that, when executed by one or more programmable processors of a computing device, cause the computing device to perform operations including:

• receiving a plurality of electronic records from a plurality of servers, each record corresponding to an event associated with an application service of a group of application services provided, wherein each application service of the group of application services comprises an online or web-based software application, wherein the plurality of servers comprises at least one application server connected to a network to provide the group of application services to a plurality of users and at least one network server connected to the network through which at least one user of the plurality of users accesses the group of application services, and wherein each electronic record includes at least a time of its corresponding event, an identify of a server of the plurality of servers generating the corresponding event and an indicator of a status of the corresponding event;
• receiving, with the computing device, first user identification information for a first user associated with at least one application service of the plurality of application services;
• and
• generating application service status information for the user identified by the first user based on at least some of the plurality of electronic records, wherein the application service status information includes status information for each application service with which the first user is associated.