Network component management

A network component management system comprising:

• a first network element located at a service provider location;
• a second network element located at a customer location and configured to communicate with the first network element over a communication network;
• and
• a computing device configured to communicate with the first network element and the second network element over the communication network, wherein the computing device includes a visibility tool configured to actively monitor the second network element and present a status of the second network element, wherein a status of the second network element selectively indicates whether the second network element is provisioned and is able to communicate over the communication network;
• wherein the visibility tool is configured to:
• present at least one service order, wherein each service order identifies a service, the customer location associated with the service, and a count of one or more network elements or network devices associated with the service;
• compare the count to an inventory;
• and
• selectively generate an alert if the count exceeds the inventory;
• and
• wherein the visibility tool is configured to determine a status of the communication network at the customer location and selectively generate an alert as to whether the service can be performed at the customer location based on the status.

A method comprising:

• presenting, via a computing device, a service order to a user of the computing device, wherein the service order identifies a service, a customer location, and a count of network components that are associated with the service;
• comparing, via the computing device, the count to an inventory;
• and
• alerting the user, via the computing device, if the count exceeds the inventory;
• querying, via the computing device, a given network component of the network components associated with the service, the given network component being located at the customer location;
• determining, via the computing device, a status of the given network component, wherein the status of the given network component indicates whether the given network component is able to communicate over a communication network;
• presenting, via the computing device, the status of the given network component to the user;
• and
• initiating, via the computing device a troubleshooting procedure if the given network component is unable to communicate over the communication network.

A non-transitory computer readable medium having program code written thereon, the program code being configured to, when executed by a processor, cause the processor to perform operations comprising:

• communicating with a first network element located at a service provider location;
• displaying one or more service orders, each of the service orders identifying a service ordered by a customer from the service provider, a customer location associated with the service, and a count of any second network elements and any network devices associated with the service, the second network elements being configured to communicate with the first network element from the customer location associated with the service via a communications network, the network devices being configured to connect to the communications network via one of the second network elements;
• for each of the service orders, comparing the count of each of the service orders to an inventory of a technician associated with the service orders and selectively generating an alert if the respective count exceeds the inventory;
• and
• for a given one of the service orders:
• determining statuses of those of the second-network elements and those of the network devices that are identified by the given one of the service orders, the statuses indicating whether the respective second network elements and network devices have been provisioned or are able to communicate over the communication network, and
• displaying the statuses of the second-network elements and the network devices.