Prompting service

A computer system for establishing a timing of delivery for one or more communications to a customer of a service, where the one or more communications are intended to prompt the customer to provide feedback thereto, the computer system comprising a processing unit coupled to a computer-storage medium, the computer-storage medium having stored thereon a plurality of computer software components executable by the processing unit, the plurality of computer software components comprising:

• an input engine for receiving input from the customer of the service and for extracting content from the received input, wherein the extracting content includes aggregating information that describes preferences of the customer by a process comprising:
• (a) receiving the information explicitly upon the customer establishing or updating configuration settings of an account with the service, and
• (b) extracting the information implicitly from the customer's interactions with the service by monitoring time periods at which the customer most commonly responds to the one or more communications from the service;
• an adaptive engine for deriving a prompting scheme that governs scheduling an automatic distribution of the one or more communications to the customer at the time periods at which the customer most commonly responds;
• and
• an output engine for generating a schedule as a function of the prompting scheme and for automatically distributing the one or more communications to the customer in accordance with the schedule such that the one or more communications are automatically distributed at the time periods at which the customer most commonly responds, wherein the one or more communications serve to solicit feedback from the customer with respect to an online compilation of digital content.

A computerized method carried out by a service running on a processor for adapting a format of a solicitation conveyed within a communication based upon a manner in which a customer interacts with the service, the method comprising:

• sending a first communication to the customer, wherein the first communication includes an initial solicitation for feedback with respect to an account established with the service;
• measuring an interaction of the customer upon receiving the first communication, wherein the measuring the interaction includes aggregating information that describes preferences of the customer by a process comprising:
• (a) receiving the information explicitly upon the customer establishing or updating configuration settings of the account established with the service, and
• (b) extracting the information implicitly from the customer's interactions with the service by monitoring a time period at which the customer responds to the first communication;
• updating a prompting scheme as a function of the measured interaction wherein the prompting scheme governs scheduling an automatic sending of a second communication to the customer at the time period at which the customer responded to the first communication;
• formatting the second communication to be sent to the customer, wherein formatting comprises:
• (a) composing a tailored solicitation for feedback as a function of the updated prompting scheme;
• and
• (b) importing the tailored solicitation for feedback within the second communication;
• and
• automatically sending the second communication to the customer according to the updated prompting scheme such that the second communication is sent at the time period at which the customer responded to the first communication.