Unaffiliated web domain common hosting service with service representative plug-in
AssigneeEndurance International Group, Inc.
InventorsHari Ravichandran, Scott Lovell, Ryan Toohil
Life of this patent
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Abstract
A website hosting service provides a plurality of services, from a common service architecture, to each of a plurality of unrelated websites, each of the plurality of services being adapted to contribute to a distinct service package for at least a plurality of unaffiliated websites, wherein the web hosting service is marketed through a plurality of websites, each one of the plurality of websites offering a different market specific offering, wherein service representatives supporting a plurality of different market specific offerings are provided with information that facilitates providing the appropriate service for a particular market specific offering.
Claims8
A method of website hosting, comprising:
- serving a plurality of website hosting services,
- wherein at least two different website hosting services of the plurality of website hosting services are served from different service pools of servers;
- wherein each service pool of servers provides only one website hosting service and all servers of a service pool provide only the one website hosting service of the plurality of website hosting services;
- adapting at least one-of the plurality of website hosting services to meet website service requirements;
- combining website hosting services into a plurality of service packages wherein at least one of the website hosting services of the plurality of service packages has been adapted;
- configuring the plurality of service packages into different market-specific offerings;
- offering the different market-specific offerings through a plurality of websites;
- providing information to service representatives supporting a plurality of the different market-specific offerings that facilitates supporting a specific service package based on a specific market-specific offering;
- and,
- wherein information facilitating providing the appropriate service is sourced from a common data store that is accessible to a plurality of service representatives, the service representatives provided with information facilitating providing the appropriate service by an operational support system that facilitates associating a client support request with a market specific offering.
Dependencies are inferred from the claim text.