Methods and apparatus to provide incentives to deflect callers to websites
AssigneeAT&T Intellectual Property I, L.P.
InventorsJeffrey Lewis Brandt, Angela Sandoval, Aaron Bangor
Life of this patent
Estimating the term…
Abstract
Methods and apparatus to provide incentives to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, offering an incentive to the caller to terminate the call and access the webpage, and providing an address of the webpage to the caller after the caller consents to terminate the call.
Claims18
A method to deflect a caller to a webpage, the method comprising:
- offering, via an interactive voice system, an incentive to the caller to terminate a call and access the webpage;
- after the caller accepts the incentive that was offered, providing, via a processor, the incentive to the caller in a manner requiring the webpage to be accessed by the caller after the call is terminated, the incentive being credited to an account associated with the caller;
- and
- after the caller has accessed the webpage, invalidating, via the processor, the incentive offered to the caller and credited to the account associated with the caller in response to determining that the caller performed an invalid traversal of a website associated with the webpage.
A tangible machine readable storage device comprising machine readable instructions which, when executed, cause a machine to perform operations comprising:
- offering an incentive to a caller to terminate a call and access a webpage;
- after the caller accepts the incentive that was offered, providing the incentive to the caller in a manner requiring the webpage to be accessed by the caller after the call is terminated, the incentive to be credited to an account associated with the caller;
- and
- after the caller has accessed the webpage, invalidating the incentive offered to the caller and credited to the account associated with the caller in response to determining that the caller performed an invalid traversal of a website associated with the webpage.
A call deflector to deflect incoming calls to a webpage, the call deflector comprising:
- a memory having machine readable instructions stored thereon;
- and
- a processor to execute the instructions to perform operations comprising:
- offering an incentive to a caller to terminate a call and access the webpage;
- after the caller accepts the incentive that was offered, providing the incentive to the caller in a manner requiring the webpage to be accessed by the caller after the call is terminated, the incentive to be credited to an account associated with the caller;
- and
- after the caller has accessed the webpage, invalidating the incentive offered to the caller and credited to the account associated with the caller in response to determining that the caller performed an invalid traversal of a website associated with the webpage.
Dependencies are inferred from the claim text.