Service level objective management system, service level objective management method and program

A service level objective management method, implemented by a processor, comprising:

• receiving input, from an administrator of a data center, of a service level objective name which is the name of a service level objective defined by the administrator and a condition on which a value defined by the administrator for the service level objective satisfies a requirement value for the service level objective required by a user whom a service is provided from the data center;
• receiving input, from the administrator, of a group name which is the name of a service level objective group including at least one service level objective out of service level objectives whose service level objective names are input, a service level objective name of each service level objective included in the service level objective group, a target value defined by the administrator for each of the service level objectives, and a group name of another service level objective group to which the administrator defines a hierarchical relationship with the service level objective group;
• receiving, from a user terminal of a user who is provided a service from the data center, a service level objective name of a service level objective specified by the user out of service level objectives whose service level objective names are input and a requirement value required by the user for the service level objective;
• computing, for every combination of service level objective groups from a highest-ranked service level objective group to a lowest-ranked service level objective group among hierarchized service level objective groups, a degree at which the target value of each service level objective in the service level objective group belonging to the combination satisfies the requirement value received from the user terminal with the service level objective name;
• specifying a plurality of combinations having the high degrees by a predetermined criterion;
• transmitting display contents of a screen displaying the specified combination of service level objective groups individually to the user terminal;
• and
• receiving information of the combination of service level objective groups selected by the user from the user terminal.

A non-transitory computer-readable recording medium in which a service level objective management program is recorded, the service level objective management program causing a computer to execute:

• service level objective information input processing for receiving input, from an administrator of a data center, of a service level objective name which is the name of a service level objective defined by the administrator and a condition on which a value defined by the administrator for the service level objective satisfies a requirement value for the service level objective required by a user whom a service is provided from the data center;
• group information input processing for receiving input, from the administrator, of a group name which is the name of a service level objective group including at least one service level objective out of service level objectives whose service level objective names are input, a service level objective name of each service level objective included in the service level objective group, a target value defined by the administrator for each of the service level objectives, and a group name of another service level objective group to which the administrator defines a hierarchical relationship with the service level objective group;
• user requirement reception processing for receiving, from a user terminal of a user who is provided a service from the data center, a service level objective name of a service level objective specified by the user out of service level objectives whose service level objective names are input and a requirement value required by the user for the service level objective;
• combination specification processing for computing, for every combination of service level objective groups from a highest-ranked service level objective group to a lowest-ranked service level objective group among hierarchized service level objective groups, a degree to which the target value of each service level objective in the service level objective group belonging to the combination satisfies the requirement value received from the user terminal with the service level objective name and specifying a plurality of combinations having the high degrees by a predetermined criterion;
• and
• combination presentation processing for transmitting display contents of a screen displaying the individual combination of service level objective groups specified by the combination specification processing to the user terminal and receiving information of the combination of service level objective groups selected by the user from the user terminal.