Modifying software based on tracked activities
AssigneeIntuit Inc.
InventorsIgor A. Podgorny, Moshe Olim, Marc J. Attinasi, Troy D. Otillio
Life of this patent
Estimating the term…
Abstract
Activities of a user are tracked while a user uses a software application. Based on the tracked user activities, a user-experience metric is determined for the user, where the user-experience metric reflects a need to modify a user experience associated with the software application. In response to the determined user-experience metric, the user experience is modified. For example, modifying the user experience may include: providing help content to the user, changing a user interface associated with the software application, and/or contacting the user.
Claims19
A computer-implemented method for modifying a user experience associated with a software application, comprising:
- tracking activities of a user while using the software application wherein the tracked activities comprise the user's interactions with the software application's user-interface;
- determining a user-experience metric for the user by:
- calculating a first component based on a uniqueness of a pattern of the user's interactions, wherein the uniqueness has a larger value for user-interface operations performed in a portion of the software application that was not previously viewed during a user session;
- calculating a second component based on whether the time spent by the user on a given screen is less than an average time spent by the user for each screen in the application;
- calculating a third component based on the user's estimated emotional state;
- and
- combining the first, second, and third components in a linear function, a non-linear function, or a decision tree to obtain the user experience metric;
- and
- upon determining that the user-experience metric exceeds a threshold value, modifying the user experience.
A non-transitory computer-program product for use in conjunction with a computer system to modify a user experience associated with a software application, the computer-program product comprising a computer-readable storage medium and a computer-program mechanism embedded therein, the computer-program mechanism including:
- instructions for tracking activities of a user while using the software application wherein the tracked activities comprise the user's interactions with the software application's user-interface;
- instructions for determining a user-experience metric for the user by:
- calculating a first component based on a uniqueness of a pattern of the user's interactions, wherein the uniqueness has a larger value for user-interface operations performed in a portion of the software application that was not previously viewed during a user session;
- calculating a second component based on whether the time spent by the user on a given screen is less than an average time spent by the user for each screen in the application;
- calculating a third component based on the user's estimated emotional state;
- and
- combining the first, second, and third components in a linear function, a non-linear function, or a decision tree to obtain the user experience metric;
- instructions for modifying the user experience upon determining that the user-experience metric exceeds a threshold value.
A computer system, comprising:
- a processor;
- memory;
- and
- a program module, wherein the program module is stored in the memory and configurable to be executed by the processor to modify a user experience associated with a software application, the program module including:
- instructions for tracking activities of a user while using the software application wherein the tracked activities comprise the user's interactions with the software application's user-interface;
- instructions for determining a user-experience metric for the user by:
- calculating a first component based on a uniqueness of a pattern of the user's interactions, wherein the uniqueness has a larger value for user-interface operations performed in a portion of the software application that was not previously viewed during a user session;
- calculating a second component based on whether the time by the user spent on a given screen is less than an average time spent by the user for each screen in the application;
- calculating a third component based on the user's estimated emotional state;
- and
- combining the first, second, and third components in a linear function, a non-linear function, or a decision tree to obtain the user experience metric, and
- instructions for modifying the user experience upon determining that the user-experience metric exceeds a threshold value.
Dependencies are inferred from the claim text.