Telecommunication call support for mobile devices with presence features
AssigneeQualcomm Connected Experiences, Inc.
InventorsIsaac David Guedalia, Jacob Guedalia
Life of this patent
Estimating the term…
Abstract
A system and method for achieving or assisting dynamic transfer of call support information across a network including at least a wireless portion coupled to a wireless communication device. The call support information providing the wireless communication device with updated caller identification and status or presence information by way of a service or server provisioned product and method.
Claims7
A method for managing call failures on a mobile communication device, comprising:
- determining that a call between the mobile communication device and a contact over a wireless connection has failed;
- receiving, after the call failure determination on the mobile communication device, status information from a server that indicates that at least one triggering condition that caused the call failure has been resolved or eliminated, wherein the at least one triggering condition is associated with an identity parameter of the contact;
- and
- prompting, in response to the received status information, a user of the mobile communication device to re-attempt the call between the mobile communication device and the contact.
A method for tracking call failures of a mobile communication device on a server, comprising:
- monitoring, on the server, call activity of the mobile communication device;
- determining, based on the monitoring of the call activity, that a call between the mobile communication device and a contact over a wireless connection has failed;
- storing at least one triggering condition indicative of an expected causation for the call failure, wherein the at least one triggering condition is associated with an identity parameter of the contact;
- determining that the at least one triggering condition that caused the call failure has been resolved or eliminated;
- and
- transmitting status information to the mobile communication device that indicates that the at least one triggering condition that caused the call failure has been resolved or eliminated.
A mobile communication device configured to manage call failures, comprising:
- a memory storing computer-readable instructions;
- and
- a processor configured to execute the computer-readable instructions, the computer-readable instructions causing the processor to:
- determine that a call between the mobile communication device and a contact over a wireless connection has failed;
- receive, after the call failure determination, status information from a server that indicates that at least one triggering condition that caused the call failure has been resolved or eliminated, wherein the at least one triggering condition is associated with an identity parameter of the contact;
- and
- prompt, in response to the received status information, a user of the mobile communication device to re-attempt the call between the mobile communication device and the contact.
A server configured to track call failures of a mobile communication device, comprising:
- a memory storing computer-readable instructions;
- and
- a processor configured to execute the computer-readable instructions, the computer-readable instructions causing the processor to:
- monitor call activity of the mobile communication device;
- determine, based on the monitoring of the call activity, that a call between the mobile communication device and a contact over a wireless connection has failed;
- store at least one triggering condition indicative of an expected causation for the call failure, wherein the at least one triggering condition is associated with an identity parameter of the contact;
- determine that the at least one triggering condition that caused the call failure has been resolved or eliminated;
- and
- transmit status information to the mobile communication device that indicates that the at least one triggering condition that caused the call failure has been resolved or eliminated.
Dependencies are inferred from the claim text.