System and method to enable access of multiple service providers in a single call

A system for connecting a user with a vendor of a plurality of vendors providing a similar service, the system comprising:

• a processor;
• and
• a memory coupled to the processor, wherein the processor is configured to execute programmed instructions stored in the memory in order to:
• create a user profile associated with the user, wherein the user profile comprises user's personal data and one or more preferred vendors selected by the user;
• automatically answer a user's phone call;
• initiate a call, based upon the user's phone call, to simultaneously tie-in Interactive Voice Response (IVR) system of each vendor in the call;
• determine a wait time associated with each vendor in the call, wherein the wait time is an amount of time required by each vendor before the system actually interacts with each vendor, wherein the wait time is determined based upon a voice response message received from the IVR system of each vendor after the initiation of the call;
• determine the vendor from the plurality of vendors based upon the wait time associated with each vendor and the one or more preferred vendors present in the user profile;
• and
• connect the user with the vendor.

A system for obtaining information from a plurality of vendors providing similar services and/or products, the system comprising:

• a processor;
• and
• a memory coupled to the processor, wherein the processor is configured to execute programmed instructions stored in the memory in order to:
• automatically answer a user's phone call;
• capture a voice request message provided by a user in the user's phone call, wherein the message includes information about a service or product desired by the user;
• convert the voice request message into a text request message using a speech recognition engine;
• identify a query, a source and a destination from the text request message associated with the voice request message;
• initiate a call, based upon the destination present in the text request message, to simultaneously tie-in the plurality of vendors capable of providing the service or product to the user;
• convert the query from the text request message into a speech message using text to speech engine;
• transmitting the speech message to the plurality of vendors present in the call after disconnecting the user's phone call;
• receiving a response from each vendor of the plurality vendors based upon the message transmitted;
• re-establishing a call with the user after the receipt of the response of each vendor;
• communicating the response of the each vendor to the user over the re-established call.