Method and apparatus for processing of a toll free call service alarm

A tangible computer-readable medium storing a plurality of instructions which, when executed by a processor, cause the processor to perform operations for processing a trouble ticket, the operations comprising:

• receiving the trouble ticket;
• retrieving a calling to number and a calling from number from the trouble ticket;
• determining if a service provider for a toll free call service alarm is a responsible organization for providing a toll free call service for the calling to number;
• determining if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service;
• and
• notifying a work center if the customer network is not active.

An apparatus for processing a trouble ticket, comprising:

• a processor;
• and
• a computer readable medium storing instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising:
• receiving the trouble ticket;
• retrieving a calling to number and a calling from number from the trouble ticket;
• determining if a service provider for a toll free call service alarm is a responsible organization for providing a toll free call service for the calling to number;
• determining if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service;
• and
• notifying a work center if the customer network is not active.