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US 8,804,539 B2Granted
Method and apparatus for detecting service disruptions in a packet network
AssigneeAT&T Intellectual Property II, L.P.
InventorsMarian Croak, Hossein Eslambolchi
Life of this patent
Estimating the term…
Abstract
A method and system for detecting service disruptions in a packet network is described. In one example, a plurality of data reports is received. A determination is then made as to whether a number of the plurality of data reports that pertain to a particular class has exceeded a predetermined threshold. In the event the threshold is exceeded, at least one notification is transmitted.
Claims20
A method for detecting a service disruption in a packet network, comprising:
- receiving, via a processor, a plurality of data reports, the plurality of data reports associated with a plurality of customers, wherein each of the plurality of data reports comprises a trouble ticket report that logs a customer problem by a problem class and a severity level, wherein the problem class represents a type of problem a customer is experiencing and the severity level represents how severe a problem is classified within a spectrum of the problem class, wherein the spectrum of the problem class includes a higher severity level pertaining to a loss of access to the packet network and a lesser severity level pertaining to a problem that does not include a loss of access to the packet network;
- determining, via the processor, whether a number of the plurality of data reports pertaining to a particular problem class and a particular severity level associated with the particular problem class has exceeded a threshold, wherein the threshold is associated with a percentage of the plurality of data reports pertaining to the particular problem class received during a time period;
- and
- transmitting, via the processor, a notification in response to the number exceeding the threshold.
1 more element
An apparatus for detecting a service disruption in a packet network, comprising:
- a processor;
- and
- a computer-readable medium storing a plurality of instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising:
- receiving a plurality of data reports, the plurality of data reports associated with a plurality of customers, wherein each of the plurality of data reports comprises a trouble ticket report that logs a customer problem by a problem class and a severity level, wherein the problem class represents a type of problem a customer is experiencing and the severity level represents how severe a problem is classified within a spectrum of the problem class, wherein the spectrum of the problem class includes a higher severity level pertaining to a loss of access to the packet network and a lesser severity level pertaining to a problem that does not include a loss of access to the packet network;
- determining whether a number of the plurality of data reports pertaining to a particular problem class and a particular severity level associated with the particular problem class has exceeded a threshold, wherein the threshold is associated with a percentage of the plurality of data reports pertaining to the particular problem class received during a time period;
- and
- transmitting a notification in response to the number exceeding the threshold.
4 more elements
A non-transitory computer readable medium storing instructions which, when executed by a processor, causes the processor to perform operations for detecting a service disruption in a packet network, the operations comprising:
- receiving a plurality of data reports, the plurality of data reports associated with a plurality of customers, wherein each of the plurality of data reports comprises a trouble ticket report that logs a customer problem by a problem class and a severity level, wherein the problem class represents a type of problem a customer is experiencing and the severity level represents how severe a problem is classified within a spectrum of the problem class, wherein the spectrum of the problem class includes a higher severity level pertaining to a loss of access to the packet network and a lesser severity level pertaining to a problem that does not include a loss of access to the packet network;
- determining whether a number of the plurality of data reports pertaining to a particular problem class and a particular severity level associated with the particular problem class has exceeded a threshold, wherein the threshold is associated with a percentage of the plurality of data reports pertaining to the particular problem class received during a time period;
- and
- transmitting a notification in response to the number exceeding the threshold.
1 more element
Dependencies are inferred from the claim text.