Method and system for providing role based group instant messaging chat
AssigneeVerizon Patent and Licensing Inc.
InventorUmashankar Velusamy
Life of this patent
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Abstract
Embodiments of the invention provide systems and methods for determining an escalation level including receiving one or more requests to join a communication session associated with a situation, identifying information associated with one or more participants that is associated with the one or more requests, determining an escalation level associated with the situation based at least in part on the information associated with the one or more participants, notifying the one or more participants the escalation level associated with the situation and allowing the communication session associated with the situation to filter a participants list and/or communications based on information associated with one or more participants.
Claims27
A method, comprising:
- establishing, using a computer processor, a communication session associated with a situation;
- receiving, via a network, one or more requests to join the established communication session associated with the situation;
- retrieving, from a database, information associated with communication session participants that is associated with the one or more requests, the information comprising at least a management level of each of the communication session participants;
- using the computer processor, determining an escalation level associated with the situation based at least in part on the information associated with the communication session participants;
- and
- using the computer processor, notifying each of the communication session participants, via the network, during the established communication session, of the escalation level associated with the situation, upon an additional participant joining or requesting to join the established communication session,
- wherein the established communication session comprises at least one of a group instant messaging chat session and a bridge call session.
A system, comprising:
- a computer processor;
- a memory;
- a communications module executed by the computer processor and configured to establish a communication session associated with a situation;
- a subscriber module executed by the computer processor and configured to receive one or more requests to join the established communication session associated with the situation;
- a user module executed by the computer processor and configured to identify information associated with communication session participants that is associated with the one or more requests, the information comprising at least a management level of each of the communication session participants;
- a participant list filter module executed by the computer processor and configured to determine an escalation level associated with the situation based at least in part on the information associated with the communication session participants;
- and
- an identification module configured to notify the participants of the escalation level associated with the situation upon an additional participant joining or requesting to join the established communication session.
Dependencies are inferred from the claim text.