US 8,799,210 B2Granted

Framework for supporting transition of one or more applications of an organization

AssigneeInfosys Limited

InventorsVirendra Paliwal, Savio D'Souza, Dinesh Kumara Shetty, Venkatakrishnan Balasubramanian, Lakshmi Narasimhan Narayanan

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Abstract

A framework for supporting transition of one or more applications of an organization is provided. The one or more applications are transitioned from a first set of users to a second set of users. The framework includes a transition module, a knowledge capture module, a knowledge validation module, and a collaboration module. The transition module generates one or more transition plans based on information corresponding to the one or more applications. The knowledge capture module captures a plurality of knowledge elements corresponding to the one or more applications. The knowledge capture module further establishes association between the plurality of knowledge elements. The knowledge validation module validates the plurality of knowledge elements and their association. The collaboration module provides collaboration between the first set of users and the second set of users during the transition of the one or more applications.

Claims46

Dependent claims

A framework suitable for use in transition of one or more applications of an organization, the one or more applications being transitioned from a first set of users to a second set of users, the framework comprising:

a. a transition module configured for generating one or more transition plans for the one or more applications, the one or more transition plans being generated based on information corresponding to the one or more applications, the one or more transition plans comprising one or more transition activities;
b. a knowledge capture module configured for:
i. capturing a plurality of knowledge elements corresponding to the one or more applications and the one or more transition activities, wherein the plurality of knowledge elements are captured using (1) one or more knowledge capturing tools and (2) one or more predefined knowledge reference components, and wherein the plurality of knowledge elements comprise a set of source code, a use case, and an incident resolution;
and
ii. associating each of the plurality of knowledge elements corresponding to an application being transitioned with one or more other knowledge elements corresponding to the same application, wherein the associations enable identification or search of knowledge elements corresponding to said application;
c. a knowledge validation module configured for:
i. securing from the second set of users responses to queries regarding the captured knowledge elements and the associations between the plurality of knowledge elements;
and
ii. enabling the first set of users to evaluate the responses received from the second set of users for assessing and validating the knowledge of the second set of users regarding the plurality of knowledge elements and the association between the plurality of knowledge elements, wherein the validation is performed based on a predefined set of rules;
and
d. a collaboration module configured for providing collaboration between the first set of users and the second set of users, wherein the collaboration enables communication between the first set of users and the second set of users during the transition of the one or more applications.

8 more elements

A method suitable for use in transition of one or more applications of an organization, the one or more applications being transitioned from a first set of users to a second set of users, the method comprising:

a. generating one or more transition plans for the one or more applications, the one or more transition plans being generated based on information corresponding to the one or more applications, the one or more transition plans comprising one or more transition activities;
b. capturing a plurality of knowledge elements corresponding to the one or more applications and the one or more transition activities, wherein the plurality of knowledge elements are captured using one or more knowledge capturing tools and one or more predefined knowledge reference components, and wherein the plurality of knowledge elements comprise a set of source code, a use case, and an incident resolution;
c. associating each of the plurality of knowledge elements corresponding to a particular application with one or more other elements corresponding to said application, wherein the association between the plurality of knowledge elements is established by the first set of users and the second set of users;
d. enabling the first set of users to assess and validate the knowledge of the plurality of knowledge elements and the association between the plurality of knowledge elements, wherein the validation is performed based on a predefined set of rules;
and
e. providing collaboration between the first set of users and the second set of users, wherein the collaboration enables communication between the first set of users and the second set of users during the transition of the one or more applications.

3 more elements

A computer program product for use with a computer, the computer program product comprising a non-transitory computer usable medium having a computer readable program code embodied therein suitable for use in transition of one or more applications of an organization, the one or more applications being transitioned from a first set of users to a second set of users, the computer readable program code performing:

a. generating one or more transition plans for the one or more applications, the one or more transition plans being generated based on information corresponding to the one or more applications, the one or more transition plans comprising one or more transition activities;
b. capturing a plurality of knowledge elements corresponding to the one or more applications and the one or more transition activities, wherein the plurality of knowledge elements are captured using one or more knowledge capturing tools and one or more predefined knowledge reference components, and wherein the plurality of knowledge elements comprise a set of source code, a use case, a test case, and an incident resolution;
c. associating each of the plurality of knowledge elements corresponding to a particular application with one or more other elements corresponding to said application, wherein the association between the plurality of knowledge elements is established by the first set of users and the second set of users;
d. enabling the first set of users to validate the knowledge of the second set of users regarding the plurality of knowledge elements and association between the plurality of knowledge elements, wherein the validation is performed based on a predefined set of rules;
and
e. providing collaboration between the first set of users and the second set of users, wherein the collaboration enables communication between the first set of users and the second set of users during the transition of the one or more applications.

3 more elements

a. a transition module configured for generating one or more transition plans for the one or more applications, the one or more transition plans being generated based on information corresponding to the one or more applications, the one or more transition plans comprising one or more transition activities, wherein the transition module comprises a work stream planning module configured for:
i. generating the one or more transition plans based on one or more work streams, each work stream comprising a plurality of contextually related sub-processes;
and
ii. storing and managing the one or more transition plans generated based on the one or more work streams, wherein the one or more transition plans are managed by a user;
b. a knowledge capture module configured for:
i. capturing a plurality of knowledge elements corresponding to the one or more applications and the one or more transition activities, wherein the plurality of knowledge elements are captured using at least one of (1) one or more knowledge capturing tools and (2) one or more predefined knowledge reference components, and wherein the plurality of knowledge elements comprise at least one of a set of source code, a use case, a test case, a support process, an incident resolution, a user manual, or a training material;
and
ii. associating each of the plurality of knowledge elements corresponding to an application being transitioned with one or more other knowledge elements corresponding to the same application, wherein the associations enable identification or search of knowledge elements corresponding to said application;
c. a knowledge validation module configured for:
i. securing from the second set of users responses to queries regarding the captured knowledge elements and the associations between the plurality of knowledge elements;
and
ii. enabling the first set of users to evaluate the responses received from the second set of users for assessing and validating the knowledge of the second set of users regarding the plurality of knowledge elements and the association between the plurality of knowledge elements, wherein the validation is performed based on a predefined set of rules;
and
d. a collaboration module configured for providing collaboration between the first set of users and the second set of users, wherein the collaboration enables communication between the first set of users and the second set of users during the transition of the one or more applications.

11 more elements

a. generating one or more transition plans for the one or more applications, the one or more transition plans being generated based on information corresponding to the one or more applications, the one or more transition plans comprising one or more transition activities;
b. capturing a plurality of knowledge elements corresponding to the one or more applications and the one or more transition activities, wherein the plurality of knowledge elements are captured using at least one of one or more knowledge capturing tools and one or more predefined knowledge reference components, and wherein the plurality of knowledge elements comprise at least one of a set of source code, a use case, a test case, a support process, an incident resolution, a user manual, or a training material;
c. associating each of the plurality of knowledge elements corresponding to a particular application with one or more other elements corresponding to said application, wherein the association between the plurality of knowledge elements is established by the first set of users and the second set of users;
d. enabling the first set of users to assess and validate the knowledge of the plurality of knowledge elements and the association between the plurality of knowledge elements, wherein the validation is performed based on a predefined set of rules;
e. providing collaboration between the first set of users and the second set of users, wherein the collaboration enables communication between the first set of users and the second set of users during the transition of the one or more applications;
f. generating one or more transition plans based on one or more work streams;
g. storing and managing the one or more transition plans generated based on the one or more work streams, wherein the one or more transition plans are managed by a user;
and
h. storing and managing information corresponding to the one or more work streams, wherein the information corresponding to the one or more work streams is managed by a user.

6 more elements

a. generating one or more transition plans for the one or more applications, the one or more transition plans being generated based on information corresponding to the one or more applications, the one or more transition plans comprising one or more transition activities;
b. capturing a plurality of knowledge elements corresponding to the one or more applications and the one or more transition activities, wherein the plurality of knowledge elements are captured using at least one of one or more knowledge capturing tools and one or more predefined knowledge reference components, and wherein the plurality of knowledge elements comprise at least one of a set of source code, a use case, a test case, a support process, an incident resolution, a user manual, or a training material;
c. associating each of the plurality of knowledge elements corresponding to a particular application with one or more other elements corresponding to said application, wherein the association between the plurality of knowledge elements is established by the first set of users and the second set of users;
d. enabling the first set of users to validate the knowledge of the second set of users regarding the plurality of knowledge elements and association between the plurality of knowledge elements, wherein the validation is performed based on a predefined set of rules;
and
e. providing collaboration between the first set of users and the second set of users, wherein the collaboration enables communication between the first set of users and the second set of users during the transition of the one or more applications;
f. generating the one or more transition plans based on one or more work streams;
g. storing the one or more transition plans generated based on the one or more work streams;
and
h. storing information corresponding to the one or more work streams.

7 more elements

Dependencies are inferred from the claim text.

Facts

Application: 12/362,578Filed 30 Jan 2009
Priority: IN 272/CHE/20081 Feb 2008
Published: US 2009/0288018 A119 Nov 2009
Granted: 5 Aug 2014
Term ends: Not estimatedThe source records don’t support an estimate.

Classification3 codes

G06Q 10/10
Administration; Management: office automation; Time management
G06Q 10/06
Administration; Management: resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation…
G06Q
Information and communication technology [ict] specially adapted for administrative, commercial, financial, managerial