Method and system for pricing software service requests

A computer implemented method for pricing one or more software service requests, the computer implemented method comprising:

• calculating, using the at least one computer, a floor price per software service request for each one of a plurality of severity levels, each severity level in the plurality being based on at least one of complexity and urgency associated with the software service request, and the floor price being a fixed price for at most a predetermined number of software service requests that is charged to a client regardless of whether the client makes the full predetermined number of software service requests, wherein the floor price is calculated using
• a routine cost model, wherein the routine cost model comprises calculation of the general cost per software service request for each one of the plurality of severity levels;
• computing, using the at least one computer, a price per software request to be charged to the client;
• and
• computing, using the at least one computer, an optimal staffing scheme corresponding to the one or more software services wherein the optimal staffing scheme comprises resources for the onsite location and the offshore location.

A computer program product comprising:

• a non-transitory computer-readable medium having a computer readable program code embodied therein for pricing one or more software service requests, the computer-readable program code comprising instructions that when executed by a processor, cause the processor to:
• calculate a floor price per software service request for each one of a plurality of severity levels, each severity level in the plurality being based on at least one of complexity and urgency associated with the software service request, and the floor price being a fixed price for at most a predetermined number of software service requests that is charged to a client regardless of whether the client makes the full predetermined number of software service requests, wherein the floor price is calculated using
• a routine cost model, wherein the routine cost model comprises calculation of the general cost per software service request for each one of the plurality of severity levels, and
• compute an optimal staffing scheme corresponding to the one or more software services wherein the optimal staffing scheme comprises resources for the onsite location and the offshore location.

A computer program product comprising a non-transitory computer-readable medium having a computer readable program code embodied therein for pricing one or more software service requests, the computer-readable program code comprising instructions that when executed by a processor, cause the processor to:

• calculate a general cost for a software service request, wherein the general cost comprises an onsite cost and an offshore cost, wherein:
• the software service request is associated with a plurality of severity levels, each one of the plurality of severity levels being based on at least one of complexity and urgency associated with the software service request;
• the onsite cost of the service request includes a cost that results from a deployment a first set of resources at an onsite client location, and
• the offshore cost of the service request includes a cost that results from a deployment of a second set of resources at an offshore client location, the offshore client location being located in a different country than the onsite client location;
• and
• calculate a floor price for the software service request using a routine cost model, wherein:
• the floor price is a fixed price for at most a predetermined number of software service requests that is charged to a client regardless of whether the client makes the full predetermined number of software service requests, and
• the routine cost model comprises calculation of the general cost for the software service request for each one of the plurality of severity levels.