Apparatus and method for managing interaction-based services
AssigneeFlorida Atlantic University
InventorsMarilyn E. Parker, Abhijit Pandya, Sam Hsu, Shihong Huang
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Abstract
A system that incorporates teachings of the present disclosure may include, for example, a syntactic component for retrieving records corresponding to an individual and analyzing the records to assess a condition for the individual; a user interface for capturing interaction data that is associated with an encounter between the individual and a service provider; and a semantic component for comparing the interaction data to interaction criteria, where an action plan for the individual is generated based at least in part on the assessed condition and the comparison of the interaction data to the interaction criteria. Other embodiments are disclosed.
Claims21
A non-transitory computer-readable storage medium for managing healthcare, the storage medium being embedded with computer instructions for:
- retrieving medical records corresponding to a patient;
- analyzing the medical records to assess a health risk for the patient;
- receiving interaction data, wherein the interaction data is derived, at least in part, from a recording of a live encounter between the patient and a nurse, wherein the interaction data comprises the patient's expression of needs with respect to at least human interaction and the nurse's expression of caring for the patient with respect to the patient's expression of needs;
- comparing the interaction data to interaction criteria;
- and
- determining a healthcare plan for the patient based at least in part on the assessed health risk and the comparison of the interaction data to the interaction criteria.
A management system comprising:
- a processor;
- a storage medium comprising instructions for causing the processor to:
- retrieve records corresponding to an individual and analyze the records to assess a condition for the individual;
- capture interaction data, wherein the interaction data is derived, at least on part, from a recording of a live encounter between the individual and a service provider, wherein the interaction data comprises the individual's expression of needs with respect to at least human interaction and the service provider's expression of caring for the individual with respect to the individual's expression of needs;
- and
- compare the interaction data to interaction criteria, wherein an action plan for the individual is generated based at least in part on the assessed condition and the comparison of the interaction data to the interaction criteria.
A method for managing healthcare, the method comprising:
- receiving interaction data at a processor, the interaction data being derived, at least in part, from a recording of with an encounter between a patient and a nurse, wherein the interaction data comprises the patient's expression of needs with respect to human interaction and the nurse's expression of caring for the patient with respect to the patient's expression of needs;
- comparing the interaction data to interaction criteria by applying a natural language process of the processor;
- and
- determining a healthcare plan for the patient based at least in part on the comparison of the interaction data to the interaction criteria using the processor.
Dependencies are inferred from the claim text.