System and methods for predicting future agent readiness for handling an interaction in a call center

A method for making outbound calls comprising:

• receiving, by a processor, from a first agent device for an associated first agent, first agent status relative to a defined task, wherein the first agent status is indicative that the first agent is in a ready state;
• adding, by the processor, the first agent to a first number of agents identified as ready to handle interactions;
• receiving, by the processor, from a second agent device for an associated second agent, second agent status relative to the defined task, wherein the second agent status is indicative that the second agent is in a not-ready state;
• calculating, by the processor, based on the received second agent status, a first time indicative of when the second agent is to transition to the ready state;
• adding, by the processor, the second agent to a second number of agents identified as agents predicted to be ready to handle interactions based on the calculating;
• determining, by the processor, a number of outbound interactions based on the first and second numbers;
• and
• transmitting, by the processor, a command for placing the outbound interactions based on the determined number.