Back to results
US 8,798,242 B1Granted
Voice-related information in data management systems
AssigneeEMC Corporation
InventorHari Bhaskar Sankaranarayanan
Life of this patent
Estimating the term…
Abstract
An instruction including one or more criteria is received. It is determined, based at least in part on the criteria, at least voice-related information in storage to which the instruction applies; the voice-related information includes call audio data, a call transcript, and call metadata associated with a call. The instruction is performed at least on the determined voice-related information.
Claims28
A method, comprising:
- receiving an instruction associated with applying an information management policy, wherein the instruction includes one or more criteria which specifies information to which the information management policy applies;
- using a processor to determine, based at least in part on the criteria, voice-related information in storage to which the instruction applies, wherein:
- the voice-related information includes call audio data, a call transcript, and call metadata associated with a call;
- and
- the voice-related information to which the instruction applies is determined by comparing the criteria to the call metadata;
- and
- performing the instruction on the determined voice-related information, including by applying the information management policy to the voice-related information so that the voice-related information is managed in the manner specified by the information management policy.
4 more elements
A system, comprising:
- a processor;
- and
- a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to:
- receive an instruction associated with applying an information management policy, wherein the instruction includes one or more criteria which specifies information to which the information management policy applies;
- determine, based at least in part on the criteria, voice-related information in storage to which the instruction applies, wherein:
- the voice-related information includes call audio data, a call transcript, and call metadata associated with a call;
- and
- the voice-related information to which the instruction applies is determined by comparing the criteria to the call metadata;
- and
- perform the instruction on the determined voice-related information, including by applying the information management policy to the voice-related information so that the voice-related information is managed in the manner specified by the information management policy.
7 more elements
A computer program product, the computer program product being embodied in a non-transitory computer readable storage medium and comprising computer instructions for:
- receiving an instruction associated with applying an information management policy, wherein the instruction includes one or more criteria which specifies information to which the information management policy applies;
- determining, based at least in part on the criteria, voice-related information in storage to which the instruction applies, wherein:
- the voice-related information includes call audio data, a call transcript, and call metadata associated with a call;
- and
- the voice-related information to which the instruction applies is determined by comparing the criteria to the call metadata;
- and
- performing the instruction on the determined voice-related information, including by applying the information management policy to the voice-related information so that the voice-related information is managed in the manner specified by the information management policy.
4 more elements
Dependencies are inferred from the claim text.