Voice over internet protocol (VoIP) traffic management system and method
AssigneeVerizon Patent and Licensing Inc.
InventorsMichael R. Smith, Timothy R. Ness, Timothy J. Mason, Michael J. Coons
Life of this patent
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Abstract
A method is provided that includes: receiving, by one or more server devices, voice over Internet protocol (VoIP) traffic management rules from a network operations center; gathering, by the one or more server devices, VoIP traffic data from a VoIP network; analyzing, by the one or more server devices, the VoIP traffic data; creating, by the one or more server devices, a ticket based on the VoIP traffic management rules and the VoIP traffic data; and automatically sending, by the one or more server devices, the ticket to the network operations center based on the VoIP traffic management rules.
Claims20
A method comprising:
- receiving, by one or more server devices, voice over Internet protocol (VoIP) traffic management rules from a network operations center;
- gathering, by the one or more server devices, VoIP traffic data from a VoIP network;
- gathering the VoIP traffic data including:
- polling signaling records from the VoIP network,
- monitoring changes in VoIP messaging patterns, and
- polling timing information,
- correlating, by the one or more server devices, the VoIP traffic data into summaries;
- standardizing, by the one or more server devices, the summaries into a predefined format;
- analyzing, by the one or more server devices and based on standardizing the summaries, the VoIP traffic data to identify a problem with the VoIP network;
- creating, by the one or more server devices and based on the VoIP traffic management rules and analyzing the VoIP traffic data, a ticket identifying the problem;
- and
- sending, by the one or more server devices, the ticket to the network operations center based on the VoIP traffic management rules.
A voice over Internet protocol (VoIP) traffic management system comprising:
- one or more server devices to:
- receive VoIP traffic management rules from a network operations center;
- gather VoIP traffic data from a VoIP network,
- when gathering the VoIP traffic data, the one or more server devices being to:
- poll signaling records from the VoIP network,
- monitor changes in VoIP messaging patterns, and
- poll timing information;
- correlate the VoIP traffic data into summaries;
- standardize the summaries into a predefined format;
- analyze, based on standardizing the summaries, the VoIP traffic data with the VoIP traffic management rules to identify a VoIP traffic problem in the VoIP network;
- create a ticket based on the identified VoIP traffic problem in the VoIP network;
- and
- send the ticket to the network operations center.
A non-transitory computer-readable medium storing instructions, the instructions comprising:
- one or more instructions that, when executed by one or more processors of one or more server devices, cause the one or more processors to:
- receive voice over Internet protocol (VoIP) traffic management rules;
- gather VoIP traffic data associated with a VoIP network;
- when the one or more instructions to gather the VoIP traffic data include:
- one or more instructions that, when executed by the one or more processors, cause the one or more processors to:
- poll signaling records from the VoIP network,
- monitor changes in VoIP messaging patterns, and
- poll timing information;
- correlate the VoIP traffic data into one or more summaries;
- standardize the one or more summaries into a predefined format;
- analyze the VoIP traffic data with the VoIP traffic management rules to identify one or more VoIP traffic problems in the VoIP network;
- create a ticket based on the one or more VoIP traffic problems in the VoIP network;
- and
- output the ticket.
Dependencies are inferred from the claim text.