# US 8,787,555 B2 · Process for obtaining expert advice on-demand > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 8,787,555 B2 - Document ID: US8787555B2 - Status: Granted - Kind: B2 - Application number: 11/958,855 - Filed: 2007-12-18 - Published: 2008-06-19 - Granted: 2014-07-22 - Earliest claimed: 2006-12-19 - Assignees: Telethrive, Inc. - Applicants: Shlomo Gonen; Jonathan A. Gonen; David Gonen; Darren Berkovitz; Stacy Stubblefield; Micah Grossman; Jordan Michaels - Inventors: Shlomo Gonen; Jonathan A. Gonen; David Gonen; Darren Berkovitz; Stacy Stubblefield; Micah Grossman; Jordan Michaels - Web page: https://patentgrep.com/patent/US8787555B2 ## CPC - G06Q 10/06: Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling - G06Q 10/087: Inventory or stock management, e.g. order filling, procurement or balancing against orders - G06Q 10/10: Office automation; Time management - G16H 10/60: for patient-specific data, e.g. for electronic patient records - G16H 40/67: for remote operation - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - G16H: HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA ## Abstract Obtaining expert advice on-demand includes maintaining a substantially real-time list of available experts in selected fields, in an electronic database. The system receives a request from a customer for expert advice in one or more of the selected fields maintained in the electronic database. The system then electronically identifies one or more available experts to the customer in response to the request received and routes the request for expert advice to at least one of the available experts. ## Claims ### Claim 1 A process for providing via telephone expert advice on-demand, comprising the steps of: registering available medical experts in an electronic database based upon geographic location and licenses or credentials to dispense medical advice in the geographic location; maintaining a substantially real-time list of available medical experts in medical fields, in the electronic database; creating in the electronic database a customer account associated with a customer including a current geographic location for the customer; permitting the customer to enter medical history information into the customer account; storing the medical history information in the customer account; receiving a telephone request from the customer for expert advice in one or more of the medical fields; electronically identifying one or more available medical experts to the customer in response to the request received; routing the telephone request for expert advice via telephone to at least one of the available medical experts based upon the geographic location of the at least one of the available medical experts and the current geographic location of the customer; and providing the available medical expert to who the telephone request was routed with the medical history information in the customer account. ### Claim 2 (depends on 1) The process of claim 1, including the step of rating the list of available medical experts, wherein the customer is routed to a highest rated available medical expert in the selected field. ### Claim 3 (depends on 2) The process of claim 2, including the step of rerouting the customer to a next highest rated medical expert when the highest rated medical expert does not respond to or rejects the request for expert advice. ### Claim 4 (depends on 2) The process of claim 2, including the step of rating the medical expert by the customer. ### Claim 5 (depends on 1) The process of claim 1, including the step of ranking the list of available medical experts from a lowest bidding available expert to a highest bidding medical expert, wherein the requestor is routed to the lowest bidding available medical expert in the medical field. ### Claim 6 (depends on 1) The process of claim 1, wherein the routing step includes the step of routing the customer to an available medical expert selected by the customer. ### Claim 7 (depends on 6) The process of claim 6, including the step of rerouting the customer via telephone to a new medical expert on the list as selected by the customer, by a computer, by the first selected medical expert, or randomly. ### Claim 8 (depends on 1) The process of claim 1, including the step of establishing a communication link between the customer and the selected medical expert. ### Claim 9 (depends on 8) The process of claim 8, including the step of connecting the medical expert to the customer over an electronic communication network. ### Claim 10 (depends on 1) The process of claim 1, including the step of associating the customer account with the customer by caller identification, Automatic Number Identification, or input data. ### Claim 11 (depends on 1) The process of claim 1, wherein the receiving step includes the step of receiving a username/password, an account number, or a voucher number from the customer. ### Claim 12 (depends on 1) The process of claim 1, including the step of assigning each of the medical experts a unique identification number or a username/password. ### Claim 13 (depends on 1) The process of claim 1, including the step of conveying an advertisement to the customer before routing the customer to the medical expert. ### Claim 14 A process for providing via telephone expert advice on-demand, comprising the steps of: registering available medical experts in an electronic database based upon geographic location and licenses or credentials to dispense medical advice in the geographic location; maintaining a substantially real-time list of available medical experts in medical fields, in the electronic database; creating in the electronic database a customer account associated with a customer including a current geographic location for the customer; permitting the customer to enter medical history information into the customer account; storing the medical history information in the customer account; receiving a telephone request from the customer for expert advice in one or more of the medical fields; electronically identifying one or more available medical experts to the customer in response to the request received based upon the geographic locations of the one or more available medical experts and the current geographic location of the customer; routing the telephone request for expert advice via telephone to at least one of the available medical experts selected by the customer; providing the selected medical expert with the medical history information in the customer account; rerouting the customer via telephone to a new medical expert on the list as selected by the customer, by a computer, by the first selected expert, or randomly based upon the geographic location of the new medical expert and the current geographic location of the customer; providing the new medical expert with the medical history information in the customer account; and establishing a communication link via telephone between the customer, on the one hand, and the selected medical expert or the new medical expert, on the other hand, over an electronic communication network. ### Claim 15 (depends on 14) The process of claim 14, including the step of conveying an advertisement to the customer before routing the customer to the medical expert. ### Claim 16 (depends on 14) The process of claim 14, including the steps of: rating the list of available medical experts, wherein the customer is routed to a highest rated available medical expert in the selected medical field; rerouting the customer via telephone to a next highest rated medical expert when the highest rated medical expert does not respond to or rejects the request for expert advice; and rating the medical expert by the customer. ### Claim 17 (depends on 14) The process of claim 14, including the step of ranking the list of available medical experts from a lowest bidding available medical expert to a highest bidding medical expert, wherein the requestor is routed to the lowest bidding available medical expert in the selected medical field. ### Claim 18 (depends on 14) The process of claim 14, including the step of: associating the customer account with the customer by caller identification, Automatic Number Identification, or input data.