# US 8,787,551 B2 · Method and apparatus for providing transaction data in a packet network

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- Number: US 8,787,551 B2
- Document ID: US8787551B2
- Status: Granted
- Kind: B2
- Application number: 13/584,329
- Filed: 2012-08-13
- Published: 2012-12-06
- Granted: 2014-07-22
- Earliest claimed: 2005-07-27
- Assignees: AT&T Intellectual Property II, L.P.
- Applicants: Marian Croak; Hossein Eslambolchi
- Inventors: Marian Croak; Hossein Eslambolchi
- Web page: https://patentgrep.com/patent/US8787551B2

## CPC

- H04M 3/51: Centralised call answering arrangements requiring operator intervention {, e.g. call or contact centers for telemarketing}
- G06Q 20/325: {using wireless networks}
- G06Q 30/06: Buying, selling or leasing transactions
- H04L 65/1069: Session establishment or de-establishment
- H04L 65/40: Support for services or applications
- H04M 3/42348: {Location-based services which utilize the location information of a target}
- H04M 2203/1058: Shopping and product ordering
- H04M 2203/408: Customer-specific call routing plans
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M)

## Abstract

A method and apparatus for providing transaction data in a packet network is described. In one embodiment, at least one routed call is received. Transaction data is subsequently obtained from the at least one routed call. In turn, the transaction data is provided to an entity (e.g., a business or store) associated locally to the at least one routed call.

## Claims

### Claim 1

A method for providing transaction data in a telecommunications service provider packet network, comprising:
receiving, by a processor of the telecommunications service provider packet network, a call that is directed to a local telephone number of an entity;
sending, by the processor, the call to a call center for obtaining the transaction data from the call;
determining, by the processor, a mode to provide the transaction data to the entity; and
providing, by the processor, the transaction data to the entity via the mode that is determined, wherein the entity is associated locally to the call, wherein the entity comprises a business entity for providing a service associated with the transaction data for a locality associated with the call.

### Claim 2 (depends on 1)

The method of claim 1, wherein the packet network comprises an internet protocol network.

### Claim 3 (depends on 1)

The method of claim 1, wherein the entity is associated with a telephone number that initiates the call.

### Claim 4 (depends on 3)

The method of claim 3, wherein the entity is associated with a locality code of the telephone number.

### Claim 5 (depends on 1)

The method of claim 1, wherein the transaction data comprises order information.

### Claim 6 (depends on 1)

The method of claim 1, wherein the entity comprises a local presence.

### Claim 7

A non-transitory computer readable medium storing instructions that, when executed by a processor of a telecommunications service provider packet network, causes the processor to perform operations for providing transaction data in the telecommunications service provider packet network, the operations comprising:
receiving a call that is directed to a local telephone number of an entity;
sending the call to a call center for obtaining the transaction data from the call;
determining a mode to provide the transaction data to the entity; and
providing the transaction data to the entity via the mode that is determined, wherein the entity is associated locally to the call, wherein the entity comprises a business entity for providing a service associated with the transaction data for a locality associated with the call.

### Claim 8 (depends on 7)

The non-transitory computer readable medium of claim 7, wherein the packet network comprises an internet protocol network.

### Claim 9 (depends on 7)

The non-transitory computer readable medium of claim 7, wherein the entity is associated with a telephone number that initiates the call.

### Claim 10 (depends on 9)

The non-transitory computer readable medium of claim 9, wherein the entity is associated with a locality code of the telephone number.

### Claim 11 (depends on 7)

The non-transitory computer readable medium of claim 7, wherein the transaction data comprises order information.

### Claim 12 (depends on 7)

The non-transitory computer readable medium of claim 7, wherein the entity comprises a local presence.

### Claim 13

An apparatus for providing transaction data in a telecommunications service provider packet network, comprising:
a processor of the telecommunications service provider packet network, and
a computer readable medium storing instructions that, when executed by the processor, cause the processor to perform operations, the operations comprising:
receiving a call that is directed to a local telephone number of an entity;
sending the call to a call center for obtaining the transaction data from the call;
determining a mode to provide the transaction data to the entity; and
providing the transaction data to the entity via the mode that is determined, wherein the entity is associated locally to the call, wherein the entity comprises a business entity for providing a service associated with the transaction data for a locality associated with the call.

### Claim 14 (depends on 13)

The apparatus of claim 13, wherein the packet network comprises an internet protocol network.

### Claim 15 (depends on 13)

The apparatus of claim 13, wherein the entity is associated with a telephone number that initiates the call.

### Claim 16 (depends on 13)

The apparatus of claim 13, wherein the entity comprises a local presence.