# US 8,786,433 B2 · Reporting and managing incidents

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- Number: US 8,786,433 B2
- Document ID: US8786433B2
- Status: Granted
- Kind: B2
- Application number: 13/535,384
- Filed: 2012-06-28
- Published: 2014-01-02
- Granted: 2014-07-22
- Earliest claimed: 2012-06-28
- Assignees: Sap SE
- Applicants: Olaf Grebner; Max Bruchmann; Christian Guckelsberger; Florian Probst; Axel Schulz
- Inventors: Olaf Grebner; Max Bruchmann; Christian Guckelsberger; Florian Probst; Axel Schulz
- Web page: https://patentgrep.com/patent/US8786433B2

## CPC

- H04L 12/1895: {for short real-time information, e.g. alarms, notifications, alerts, updates}
- G06Q 10/40: Business processes related to social networking or social networking services
- G06Q 10/44: Identification of trends within social networks, e.g. identification of trending topics
- G08B 25/00: Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
- G08B 25/14: Central alarm receiver or annunciator arrangements
- H04L 51/52: for supporting social networking services
- H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M)
- G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G08B: SIGNALLING SYSTEMS, e.g. PERSONAL CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS

## Abstract

Various embodiments of systems and methods for reporting and managing incidents are described herein. In one aspect, the method includes identifying a user logged into an incident reporting and alerting portal. A category for the logged-in user is identified. The category includes one of a reporter, a volunteer, and a responder. An incident report is received from the reporter. It is determined whether a comment is received on the incident report from the responder. When the comment is received, the comment is notified to the reporter. It is determined whether a reply to the comment is received from the reporter. When the reply to the comment is received, the reply is notified to the responder who commented on the incident report.

## Claims

### Claim 1

An article of manufacture including a non-transient computer readable storage medium to tangibly store instructions, which when executed by one or more computers in a network of computers causes performance of operations comprising:
identifying a user logged into an incident reporting and alerting portal;
identifying a category for the user, wherein the category includes one of a reporter, a volunteer, and a responder;
providing one or more widgets to the reporter to generate an incident report related to an incident and submit the incident report to the incident reporting and alerting portal;
providing one or more widgets to the volunteer to rate the incident report submitted by the reporter; and
providing one or more widgets to the responder to compose an inquiry related to the incident report submitted by the reporter.

### Claim 2 (depends on 1)

The article of manufacture of claim 1 further comprising instructions which when executed cause the one or more computers to perform the operations comprising:
determining whether the inquiry is received from the responder;
when the inquiry is received from the responder, notifying the reporter about the inquiry;
determining whether a reply to the inquiry is received from the reporter; and
when the reply to the inquiry is received from the reporter, notifying the responder about the reply.

### Claim 3 (depends on 1)

The article of manufacture of claim 1 further comprising instructions which when executed cause the one or more computers to perform the operations comprising:
providing the one or more widgets to the reporter to:
upload at least one of an audio, a video, and an image related to an incident, wherein at least one of the audio, the video, and the image is uploaded along with the incident report;
and
providing the one or more widgets to the volunteer to:
compose one or more keywords related to the incident;
link the composed keywords to a social media site having the information related to the respective keywords; and
create a website for collecting information including the incident report.

### Claim 4 (depends on 3)

The article of manufacture of claim 3 further comprising instructions which when executed cause the one or more computers to perform the operations comprising:
receiving a selection of a keyword;
connecting to the social media site having the information on the selected keyword; and
displaying the information from the social media site.

### Claim 5 (depends on 1)

The article of manufacture of claim 1, wherein the category is identified through a request received from the user during a first time logging into the incident reporting and alerting portal and wherein the request includes the category specified by the user.

### Claim 6 (depends on 1)

The article of manufacture of claim 1, wherein the incident report comprises at least one of a text message, an image, an audio, and a video.

### Claim 7 (depends on 1)

The article of manufacture of claim 1, wherein the incident report is submitted onto the incident reporting and alerting portal through at least one of an email, a short messaging service (SMS), and a web browser including a social networking site.

### Claim 8 (depends on 1)

The article of manufacture of claim 1 further comprising instructions which when executed cause the one or more computers to send a confirmation message to the reporter submitted the incident report.

### Claim 9

A method for reporting and managing incidents implemented on a network of one or more computers, the method comprising:
identifying a user logged into an incident reporting and alerting portal;
identifying a category for the user, wherein the category includes one of a reporter, a volunteer, and a responder;
receiving an incident report from the reporter;
determining whether a comment related to the incident report is received from the responder;
when the comment is received, notifying the reporter about the comment;
determining whether a reply to the comment is received; and
when the reply to the comment is received, notifying responder who commented on the incident report about the reply.

### Claim 10 (depends on 9)

The method of claim 9 further comprising:
providing the one or more widgets to the reporter to:
upload at least one of an audio, a video, and an image related to an incident, wherein at least one of the audio, the video, and the image is uploaded along with the incident report;
and
providing the one or more widgets to the volunteer to:
compose one or more keywords related to the incident;
link the composed keywords to a social media site having the information on the respective keywords; and
create a website for collecting information including the incident report.

### Claim 11 (depends on 10)

The method of claim 10, further comprising:
receiving a selection of a keyword;
connecting to the social media site having the information on the selected keyword; and
displaying the information from the social media site.

### Claim 12 (depends on 9)

The method of claim 9 further comprising:
based upon the received incident report, sending a confirmation message to the reporter submitted the incident report;
receiving a request for registering the user as one of the reporter, the volunteer, and the responder, wherein the request includes the category specified by the user;
based upon the request, registering the user as one of the reporter, the volunteer, and the responder; and
storing information related to the registered users into a database.

### Claim 13 (depends on 9)

The method of claim 9, further comprising:
identifying an action performed by the user, wherein the action comprises at least one of generating the incident report, commenting on the incident report, editing the received incident report;
based upon the identified action, automatically registering the user as one of the volunteer, the reporter, and the responder;
storing information of the registered user in a database;
determining whether contact information of the registered user is stored in the database; and
when the contact information is not stored in the database, inquiring about the contact information from the registered user.

### Claim 14

A computer system for reporting and managing incidents comprising:
a memory to store program code; and
a processor communicatively coupled to the memory, the processor configured to execute the program code to cause one or more computers in a network of computers to:
identify a user logged into an incident reporting and alerting portal;
identify a category for the user, wherein the category includes one of a reporter, a volunteer, and a responder;
provide one or more widgets to the reporter to generate an incident report related to an incident and submit the incident report to the incident reporting and alerting portal;
provide one or more widgets to the volunteer to edit the incident report submitted by the reporter; and
provide one or more widgets to the responder to compose an inquiry related to the incident report submitted by the reporter.

### Claim 15 (depends on 14)

The computer system of claim 14, wherein the processor is further configured to perform the operations comprising:
determining whether the inquiry is received from the responder;
when the inquiry is received from the responder, notifying the reporter about the inquiry;
determining whether a reply to the inquiry is received from the reporter; and
when the reply to the inquiry is received from the reporter, notifying the responder about the reply.

### Claim 16 (depends on 14)

The computer system of claim 14, wherein the processor is further configured to perform at least one of the operations comprising:
providing the one or more widgets to the reporter to:
upload at least one of an audio, a video, and an image related to an incident, wherein at least one of the audio, the video, and the image is uploaded along with the incident report;
and
providing the one or more widgets to the volunteer to:
compose one or more keywords related to the incident;
link the composed keywords to a social media site having the information on the respective keywords; and
create a website for collecting information including the incident report.

### Claim 17 (depends on 16)

The computer system of claim 16, wherein the processor is further configured to perform the operations comprising:
receiving a selection of a keyword;
connecting to the social media site having the information on the selected keyword; and
displaying the information from the social media site.

### Claim 18 (depends on 14)

The computer system of claim 14, wherein the processor is further configured to perform the operations comprising:
based upon the received incident report, sending a confirmation message to the reporter submitted the incident report;
receiving a request for registering the user as one of the reporter, the volunteer, and the responder, wherein the request includes the category specified by the user;
based upon the request, registering the user as one of the reporter, the volunteer, and the responder; and
storing information related to the registered users into a database.

### Claim 19 (depends on 14)

The computer system of claim 14, wherein the processor is further configured to perform the operations comprising:
identifying an action performed by the user, wherein the action comprises at least one of generating the incident report, commenting on the incident report, editing the received incident report;
based upon the identified action, automatically registering the user as one of the volunteer, the reporter, and the responder;
storing information of the registered user in a database;
determining whether contact information of the registered user is stored in the database; and
when the contact information is not stored in the database, inquiring about the contact information from the registered user.

### Claim 20 (depends on 14)

The computer system of claim 14, wherein the processor is further configured to send a confirmation message to the reporter submitted the incident report.