System for managing service interactions

A method for managing service interactions in a system for providing a combined service comprising:

• a combined service delivery device associating a first service provided by a first service delivery device and a second service provided by a second service delivery device different from the first using combined states, wherein a given combined state comprises a first information indicative of at least one state of the first service, and a second information indicative of at least one state of the second service, and wherein at least one of said states is extended to at least one extended state, said one extended state further indicating a cause of a state transition to the specific state;
• the combined service delivery device using an armed detection point for detecting a transition between specific combined states, at least one of said combined states including an extended state,
• wherein the combined service delivery device is further configured to transmit a control signal to at least one of the first or second service delivery device for inducing a predetermined state transition in at least one of the first or second service in response to triggering of an armed detection point, the armed detection point depending on a state transition of one or the services of the specific combined states;
• and
• wherein the first service delivery device is configured to execute a first service logic and the second service delivery device is configured to execute a second service logic, the first and second service logic being implemented using a first and second state model respectively, each comprising the states of the service, state transitions, and detection points for detecting state transitions.

An article of manufacture including a non-transitory computer readable medium having instructions stored thereon that, in response to execution by a computing device, cause the computing device to perform operations comprising:

• associating a first service provided by a first service delivery device and a second service provided by a second service delivery device different from the first using combined states, wherein a given combined state comprises a first information indicative of at least one state of the first service, and a second information indicative of at least one state of the second service, and wherein at least one of said states is extended to at least one extended state, said one extended state further indicating a cause of a state transition to the specific state;
• using an armed detection point for detecting a transition between specific combined states, at least one of said combined states including an extended state;
• transmitting a control signal to at least one of the first or second service delivery device for inducing a predetermined state transition in at least one of the first or second service in response to triggering of an armed detection point, the armed detection point depending on a state transition of one of the services of the specific combined states;
• and
• wherein the first service delivery device is configured to execute a first service logic and the second service delivery device is configured to execute a second service logic, the first and second service logic being implemented using a first and second state model respectively, each comprising the states of the service, state transitions, and detection points for detecting state transitions.

An end terminal comprising:

• a first service delivery means for providing a first service;
• a second service delivery means for providing a second service different from the first;
• and
• a combined service delivery means configured to:
• provide a combined service by associating the first service with the second service using combined states, wherein a given combined state comprises a first information indicative of at least one state of the first service, and a second information indicative of at least one state of the second service, and wherein at least one of said states is extended to at least one extended state, said one extended state further indicating a cause of a state transition to the specific state, and further using an armed detection point for detecting a transition between specific combined states, at least one of said combined states including an extended state, and wherein the combined service delivery means is further configured to transmit a control signal to at least one of the first or second service delivery means for inducing a predetermined state transition in at least one of the first or second service in response to triggering of an armed detection point, the armed detection point depending on a state transition of one of the services of the specific combined states;
• and
• wherein the first service delivery means is configured to execute a first service logic and the second service delivery means is configured to execute a second service logic, the first and second service logic being implemented using a first and second state model respectively, each comprising the states of the service, state transitions, and detection points for detecting state transitions.