# US 8,751,567 B2 · Quantify and measure micro-blogging for enterprise resources planning (ERP) > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 8,751,567 B2 - Document ID: US8751567B2 - Status: Granted - Kind: B2 - Application number: 13/369,986 - Filed: 2012-02-09 - Published: 2013-08-15 - Granted: 2014-06-10 - Earliest claimed: 2012-02-09 - Assignees: Oracle International Corporation - Applicants: Chang Uk Chung; Jason Alonzo - Inventors: Chang Uk Chung; Jason Alonzo - Web page: https://patentgrep.com/patent/US8751567B2 ## CPC - G06Q 10/10: Office automation; Time management - G06Q 10/40: Business processes related to social networking or social networking services - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR ## Abstract Embodiments of the invention provide systems and methods for presenting a quantitative view of a set of information made up a number of messages. For example, these messages can comprise emails, Short Message Service (SMS) messages, Multimedia Message Service (MMS) messages, Instant Messages, and/or any of a variety of other types of messages related to an application, process, resource, etc. of a system. Embodiments of the present invention provide for categorizing each of the messages, quantifying each category based on the messages therein, applying a weight to each of the quantified categories, plotting the weighted and quantified categories on a matrix, and presenting the matrix as a summary of the weighted and quantified categories. For example, the matrix may be presented in a dashboard, portal, or other element of a user interface of an application to which the messages are related. ## Claims ### Claim 1 A method for presenting a summary of information represented in a set of collected messages, the method comprising: reading a plurality of messages, each message related to an object associated with an enterprise application; tagging each of the plurality of messages to associate at least one descriptive tag to each message; categorizing each of the plurality of messages into one or more of a plurality of categories based on the tag associated with each of the messages and a pre-defined association of each of the categories to a tag property; quantifying each of the plurality of categories based on the messages in each category and as a percentage of all of the plurality of messages; weighting each of the quantified categories; assigning the quantified and weighted categories to a plurality of elements of a multi-dimensional matrix; and determining an action for each of the plurality of elements of the matrix based on a predefined action associated with a weight for the quantified and weighted categories and tags and associating the determined action with the element of the matrix. ### Claim 2 (depends on 1) The method of claim 1, wherein weighting each of the quantified categories comprises applying a predefined weight for each category. ### Claim 3 (depends on 1) The method of claim 1, further comprising presenting the matrix with the assigned quantified and weighted categories to a user. ### Claim 4 (depends on 3) The method of claim 3, further presenting the determined action for one of the elements of the matrix upon a request from the user. ### Claim 5 A system comprising: a processor; and a memory communicatively coupled with and readable by the processor and having stored therein a sequence of instructions which, when executed by the processor, cause the processor to present a summary of information represented in a set of collected messages by reading a plurality of messages, each message related to an object associated with an enterprise application, tagging each of the plurality of messages to associate at least one descriptive tag to each message, categorizing each of the plurality of messages into one or more of a plurality of categories based on the tag associated with each of the messages and a pre-defined association of each of the categories to a tag property, quantifying each of the plurality of categories based on the messages in each category and as a percentage of all of the plurality of messages, weighting each of the quantified categories, assigning the quantified and weighted categories to a plurality of elements of a multi-dimensional matrix, and determining an action for each of the plurality of elements of the matrix based on a predefined action associated with a weight for the quantified and weighted categories and tags and associating the determined action with the element of the matrix. ### Claim 6 (depends on 5) The system of claim 5, wherein weighting each of the quantified categories comprises applying a predefined weight for each category. ### Claim 7 (depends on 5) The system of claim 5, further comprising presenting the matrix with the assigned quantified and weighted categories to a user. ### Claim 8 (depends on 7) The system of claim 7, further presenting the determined action for one of the elements of the matrix upon a request from the user. ### Claim 9 A machine-readable memory device having stored therein a sequence of instructions which, when executed by a processor, causes the processor to present a summary of information represented in a set of collected messages by: reading a plurality of messages, each message related to an object associated with an enterprise application; tagging each of the plurality of messages to associate at least one descriptive tag to each message; categorizing each of the plurality of messages into one or more of a plurality of categories based on the tag associated with each of the messages and a pre-defined association of each of the categories to a tag property; quantifying each of the plurality of categories based on the messages in each category and as a percentage of all of the plurality of messages; weighting each of the quantified categories; assigning the quantified and weighted categories to a plurality of elements of a multi-dimensional matrix; and determining an action for each of the plurality of elements of the matrix based on a predefined action associated with a weight for the quantified and weighted categories and tags and associating the determined action with the element of the matrix. ### Claim 10 (depends on 9) The machine-readable memory of claim 9, wherein weighting each of the quantified categories comprises applying a predefined weight for each category. ### Claim 11 (depends on 9) The machine-readable memory of claim 9, further comprising presenting the matrix with the assigned quantified and weighted categories to a user. ### Claim 12 (depends on 11) The machine-readable memory of claim 11, further presenting the determined action for one of the elements of the matrix upon a request from the user.