US 8,713,438 B1Granted

Gathering user feedback in web applications

AssigneeGoogle Inc.

InventorsPrzemysław Broniek, Joanna Chwastowska, Ramy Dodin, Dawid Duda, Terence Haddock, Marcin Mikosik, Maciej Molerus, Michał Pociecha-Łoś, Jasiek Wróbel

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Abstract

Methods and apparatus, including computer program products, implementing and using techniques for providing feedback with respect to a web page. A web page is displayed to a user in a web browser. The web page includes one or more page elements. An annotation mode is entered for the web page. The annotation mode enables the user to select and provide feedback pertaining to individual page elements on the web page. A user selection of one or more page elements on the web page is received. A marked-up web page is displayed to the user. The marked-up web page includes the one or more page elements selected by the user. Detailed information about the web page and a current state of the web page is automatically gathered. Feedback for the selected one or more page elements is received from the user. The user feedback and gathered detailed information is sent to one or more recipients.

Claims18

Dependent claims

A computer-implemented method comprising:

providing, by a computing device, for display, a web page in a web browser, the web page comprising one or more page elements, the one or more page elements including one or more active elements that are each associated with a respective action;
entering, by the computing device, an annotation mode for the web page, wherein entering the annotation mode comprises disabling, by the computing device, the one or more active elements of the web page, such that the respective action associated with each of the one or more active elements cannot be performed, wherein the annotation mode enables a user to provide feedback pertaining to individual ones of the one or more page elements on the web page;
receiving, by the computing device and while the web page is in the annotation mode, a user input to indicate one or more of the one or more page elements on the web page;
providing, by the computing device, for display, and while the web page is in the annotation mode, a marked-up version of the web page, wherein in the marked-up version of the web page, the one or more page elements indicated by the user input are marked;
receiving, by the computing device, feedback from the user pertaining to the one or more page elements indicated by the user input;
and
sending, by the computing device and to a remote server, the feedback pertaining to the one or more page elements indicated by the user input.

4 more elements

A computer program product, stored on a machine-readable storage device and comprising instructions operable to cause a computer to:

provide for display of a web page in a web browser, the web page comprising one or more page elements, the one or more page elements including one or more active elements that are each associated with a respective action;
enter an annotation mode for the web page, wherein when entering the annotation mode the computer disables the one or more active elements of the web page such that the respective action associated with each of the one or more active elements cannot be performed, wherein the annotation mode enables a user to provide feedback pertaining to individual ones of the one or more page elements on the web page;
receive, while the web page is in the annotation mode, a user input to indicate one or more of the one or more page elements on the web page;
provide for display, while the web page is in the annotation mode, a marked-up version of the web page, wherein in the marked-up version of the web page, the one or more page elements indicated by the user input are marked;
receive feedback from the user pertaining to the one or more page elements indicated by the user input;
and
send, to a remote server, the feedback pertaining to the one or more page elements indicated by the user input.

4 more elements

Dependencies are inferred from the claim text.