Method of sending CTI messages in a communication system
AssigneeSiemens Enterprise Communications GmbH & Co. KG
InventorsOtto Schröter, Michael Volkmann
Life of this patent
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Abstract
There is described a method of sending CTI messages in a communications system. The method comprises assigning to each of a plurality of CTI messages a priority indicator selected from a plurality of different priority indicators, sending the plurality of CTI messages from a queue formed by the CTI messages such that the time interval between two messages sent from the queue depends upon the priority indicator assigned to the first of the two messages to be sent, whereby the time interval between messages being sent from the queue may vary.
Claims20
A method for sending a plurality of Computer Telephony Integration (CTI) messages, the CTI messages comprising a first CTI message and a second CTI message, the method comprising:
- a server assigning a priority indicator selected from a plurality of different priority indicators to each of the plurality of CTI messages, the priority indicator defining a predetermined time interval for sending each of the plurality of CTI messages relative to each other;
- and
- the server storing the plurality of CTI messages in a queue;
- the server sending the first CTI message according to the priority indicator assigned to the first CTI message, the first CTI message being sent to one of a plurality of nodes to which the server is connected and
- the server sending the second CTI message to one of the plurality of nodes when the predetermined time interval defined by the priority indicator assigned to the first CTI message has passed;
- and
- wherein each of the nodes is communicatively connected to communication devices and supports the communication devices to which the node is connected.
A communication system comprising:
- a plurality of communication devices;
- a plurality of network nodes, each of the nodes connected to at least one respective communication device of the communication devices to support that at least one communication device;
- a network device storing a plurality of Computer Telephony Integration (CTI) messages in a queue and sending each of the plurality of CTI messages to a network node of the plurality of network nodes, each of the plurality of CTI messages having an assigned priority indicator defining a predetermined time interval between when the CTI message is sent and when another CTI message stored in the queue is sent, the plurality of CTI messages comprising a first CTI message and a second CTI message;
- and
- wherein the first CTI message is sent by the network device and the second CTI message is sent by the network device when the predetermined time interval defined by the priority indicator assigned to the first CTI message passes.
Dependencies are inferred from the claim text.