US 8,713,117 B2 · Systems and methods for performing live chat functionality via a mobile device

Abstract

Aspects of the present disclosure generally relate to systems and methods for extending chat capabilities of traditional computer-to-computer chat systems to mobile devices. As will be generally understood, chat sessions typically allow users and chat agents to type and send/receive messages through a chat system. According to one aspect, such a mobile consumer messaging system (MCMS) utilizes existing mobile communication channels to interface with existing traditional chat systems. Specifically, in various embodiments of the MCMS, chat agents using existing, traditional chat systems are able to participate in chat sessions with end users through the users' mobile devices without specific modifications to the existing chat system. Further, according to one embodiment, chat agents utilize a single chat platform to participate in chat sessions with end users through the end users' mobile devices as well as with various other users utilizing a traditional chat system on a computer.

Claims25

Dependent claims

In a mobile consumer messaging system (MCMS), in which the MCMS is in electronic communications with a plurality of mobile device users via one or more mobile carrier networks and is in electronic communications with one or more chat agents utilizing one or more chat platforms, a method for facilitating messages between the plurality of mobile devices users and the one or more chat agents, comprising the steps of:

receiving a particular chat message at the MCMS from a specific mobile device user via a respective mobile carrier network, wherein the particular chat message includes message content and message identifying information;
extracting via the MCMS the message content and message identifying information from the particular chat message and storing the message content and message identifying information in an MCMS database;
generating via the MCMS a new message in a format acceptable to a respective chat platform, wherein the new message includes the message content and is based on the message identifying information;
and
transmitting the new message from the MCMS to a respective chat agent associated with the respective chat platform.

2 more elements

receiving a particular chat message at the MCMS from a specific mobile device user via a respective mobile carrier network, wherein the particular chat message includes message content and message identifying information;
extracting via the MCMS the message content and message identifying information from the particular chat message and storing the message content and message identifying information in an MCMS database;
comparing the message identifying information to stored message identifying information in the MCMS database, wherein the stored message identifying information is associated with one or more ongoing chat sessions between mobile device users and chat agents;
if match exists between the message identifying information and the stored message identifying information, retrieving a specific chat session associated with the stored message identifying information and associating the particular chat message with the specific chat session;
generating via the MCMS a new message in a format acceptable to a respective chat platform, wherein the new message includes the message content and is based on the stored message identifying information associated with the specific chat session;
and
transmitting the new message from the MCMS to a respective chat agent associated with the specific chat session and utilizing a respective chat platform.

4 more elements

Dependencies are inferred from the claim text.

Systems and methods for performing live chat functionality via a mobile device

Life of this patent

Systems and methods for performing live chat functionality via a mobile device

Life of this patent

Abstract

Claims25