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US 8,713,013 B2Granted
Methods, systems, and products for searching interactive menu prompting systems
AssigneeAT&T Intellectual Property I, L.P.
InventorDale Malik
Life of this patent
Estimating the term…
Abstract
Methods, systems, and products are disclosed for searching a searchable listing of an interactive menu prompting system. A search request is received, and the search request includes a search term. A query is sent to determine whether the search term occurs within in the searchable listing. A search result is received and communicated to a client.
Claims19
A method, comprising:
- converting an interactive voice response menu of prompts into a web page comprising a graphical version of the interactive voice response menu of prompts;
- storing the web page in memory;
- receiving, at a server, a search request sent from a requesting device, the search request comprising a communications address as a search term;
- searching the web page for the communications address;
- determining a match between the communications address and a portion of the web page;
- receiving a tag in response to the match that is assigned to the portion of the web page, the tag describing a category and a subcategory associated with a hierarchical tree branch of the interactive voice response menu of prompts;
- retrieving a quick code of sequential responses to the hierarchical tree branch of the interactive voice response menu of prompts;
- sending the quick code and the tag as a response to the search request;
- receiving a call at the interactive voice response menu of prompts;
- receiving the quick code as inputs to the interactive voice response menu of prompts;
- and
- navigating to the hierarchical tree branch represented by the quick code.
9 more elements
A system, comprising:
- a processor;
- and
- memory storing code stored that when executed causes the processor to:
- convert an interactive voice response menu of prompts into a web page comprising a graphical version of the interactive voice response menu of prompts;
- store the webpage in the memory;
- receive a search request sent from a requesting device, the search request comprising a communications address as a search term;
- search the web page for the communications address;
- determine a match between the communications address and a portion of the web page;
- receive a tag in response to the match that is assigned to the portion of the web page, the tag describing a category and a subcategory associated with a hierarchical tree branch of the interactive voice response menu of prompts;
- retrieve a quick code of sequential responses to the hierarchical tree branch of the interactive voice response menu of prompts;
- send the quick code and the tag as a response to the search request;
- receive a call at the interactive voice response menu of prompts;
- receive the quick code as inputs to the interactive voice response menu of prompts;
- and
- navigate to the hierarchical tree branch represented by the quick code.
12 more elements
A memory storing code that when executed causes a processor to perform a method, the method comprising:
- converting an interactive voice response menu of prompts into at least one a web page comprising graphical branches of a graphical version of the interactive voice response menu of prompts;
- storing the web page in the memory;
- receiving a search request sent from a requesting device, the search request comprising a communications address as a search term;
- searching the web page for the communications address;
- determining a match between the communications address and a portion of the web page;
- receiving a tag in response to the match that is assigned to the portion of the web page, the tag describing a category and a subcategory associated with a hierarchical tree branch of the interactive voice response menu of prompts;
- retrieving a quick code of sequential responses to the hierarchical tree branch of the interactive voice response menu of prompts;
- sending the quick code and the tag as a response to the search request;
- receiving a call at the interactive voice response menu of prompts;
- receiving the quick code as inputs to the interactive voice response menu of prompts;
- and
- navigating to the hierarchical tree branch represented by the quick code.
9 more elements
Dependencies are inferred from the claim text.