Using location based services for determining a calling window

A non-transitory computer readable storage medium having stored instructions which when executed by a processor in an outbound dialer within a call center cause the processor to:

• retrieve a record from a list database within the call center, the record comprising a telephone number used to originate an outbound call;
• determine whether the telephone number is a wireless telephone number or a wireline telephone number;
• if the telephone number is a wireline telephone number, then originate the outbound call to the wireline telephone number using an automated dialing procedure to:
• determine a local time zone associated with the wireline telephone number,
• determine whether the local time zone is within a defined calling window, and
• if the local time zone associated with the wireline telephone number is within the defined calling window, then originate the outbound call and connect the outbound call to an agent;
• and
• if the telephone number is a wireless telephone number, then originate the outbound call to the wireless telephone number using a procedure under control of the agent to:
• determine whether the outbound call is being made on behalf of a wireless carrier, and
• if the outbound call is being made on behalf of a wireless carrier:
• query a current location of a wireless device associated with the wireless telephone number from a database populated by the wireless carrier,
• determine the local time zone associated with the wireless telephone number based on the current location of the wireless device,
• determine whether the local time zone associated with the wireless telephone number is within the defined calling window, and
• if the local time zone associated with the wireless telephone number is within the defined calling window, then originate the outbound call by having the outbound call placed under control of the agent.

A system for placing an outbound call for an agent in a call center comprising:

• a database storing a list of telephone numbers comprising a plurality of records used for originating outbound calls;
• and
• an outbound dialer comprising a processor configured to:
• retrieve a record from the list, the record comprising a telephone number used to originate the outbound call,
• determine whether the telephone number is a wireless telephone number or a wireline telephone number,
• if the telephone number is a wireline telephone number, then originate the outbound call to the wireline telephone number using an automated dialing procedure to:
• determine a local time zone associated with the wireline telephone number,
• determine whether the local time zone is within a defined calling window, and
• if the local time zone associated with the wireline telephone number is within the defined calling window, then originate the outbound call and connect the outbound call to the agent, and
• if the telephone number is a wireless telephone number, then originate the outbound call to the wireless telephone number using a procedure under control of the agent to:
• determine whether the outbound call is being made on behalf of a wireless carrier, and
• if the outbound call is being made on behalf of a wireless carrier:
• query a current location of a wireless device associated with the wireless telephone number from a database populated by the wireless carrier,
• determine the local time zone associated with the wireless telephone number based on the current location of the wireless device,
• determine whether the local time zone associated with the wireless telephone number is within the defined calling window, and
• if the local time zone associated with the wireless telephone number is within the defined calling window, then originate the outbound call by having the outbound call placed under control of the agent.