Communication system

A system comprising:

• one or more processors;
• and
• a computer-readable storage device storing computer-executable instructions that are executable by the one or more processors to cause the system to perform operations including:
• receiving a calling identity assigned to an entity and contact information for the entity at a first network node associated with a packet switched network, wherein the first network node is arranged to communicate with a packet switched communication system on behalf of an initiator device;
• causing a communication event to be initiated from the initiator device to the entity via a circuit switched network by:
• receiving an indication of a user selection at the initiator device of a link associated with the calling identity;
• responsive to receiving the indication, causing a PSTN number associated with the calling identity to be dialed at the initiator device;
• transmitting the calling identity assigned to the entity to a gateway node;
• routing a circuit-switched communication event from the initiator device to the entity via the gateway node and a circuit switched network using the contact information without said circuit-switched communication event being routed via said first network node;
• and
• routing a packet-switched user messaging event from the initiator device to the entity using the contact information and via said first network node.

A computer-readable storage device storing computer-executable instructions that are executable by at least one computing device to cause the at least one computing device to perform operations comprising:

• receiving a calling identity assigned to an entity and contact information for the entity at a first network node associated with a packet switched network, wherein the first network node is arranged to communicate with a packet switched communication system on behalf of an initiator device;
• causing a communication event to be initiated from the initiator device to the entity via a circuit switched network by:
• receiving an indication of a user selection at the initiator device of a link associated with the calling identity;
• responsive to receiving the indication, causing a PSTN number associated with the calling identity to be dialed at the initiator device;
• transmitting the calling identity assigned to the entity to a gateway node;
• routing a circuit-switched communication event from the initiator device to the entity via the gateway node and a circuit switched network using the contact information without said circuit-switched communication event being routed via said first network node;
• and
• routing a packet-switched user messaging event from the initiator device to the entity using the contact information and via said first network node.