Method and apparatus for management and analysis of services in VoIP networks

An apparatus for analyzing a VoIP configuration composed of a plurality of components, the apparatus comprising:

• a processor in communication with a memory, the processor executing computer code for executing the steps of:
• representing selected ones of the plurality of components and relationships among the selected components of the VoIP configuration in a model on one or more computers, wherein said component representations are selected from the group of configuration non-specific representations consisting of:
• VoIP VoiceMailService, VoIPVoiceConferenceService, ITServices, ERPServices, CRMServices, WebServices and SupportServices, and wherein the representations of relationships are selected from the group of configuration non-specific representations consisting of:
• HostedBy/HostsServices and Integrates/IntegratedIn;
• providing a mapping between a plurality of first events and a plurality of second events occurring in the selected components in the VoIP configuration, said mapping representing the relationships along which the first events propagate among the selected components;
• and
• determining at least one first causing event based on at least one of the plurality of second symptom events by determining a measure between each of a plurality of relationship values associated with the plurality of first causing events and the plurality of second symptom events to analyze the VoIP configuration.

A computer program product for analyzing a VoIP network composed of a plurality of components, stored on a non-transitory computer readable medium, by providing instruction to a processor enabling the processor to execute the steps of:

• representing selected ones of the plurality of components and relationships among the selected components of the VoIP configuration in a model on one or more computers, wherein said component representations are selected from the group of configuration non-specific representations consisting of:
• VoIP VoiceMailService, VoIPVoiceConferenceService, ITServices, ERPServices, CRMServices, WebServices and SupportServices, and wherein the representations of relationships are selected from the group of configuration non-specific representations consisting of:
• HostedBy/HostsServices and Integrates/IntegratedIn;
• providing a mapping between a plurality of first events and a plurality of second events occurring in the selected components in the VoIP configuration, said mapping representing the relationships along which the first events propagate among the selected components;
• and
• determining at least one first causing event based on at least one of the plurality of second symptom events by determining a measure between each of a plurality of relationship values associated with the plurality of first causing events and the plurality of second symptom events to analyze the VoIP configuration.