Automated incorporation of expert feedback into a monitoring system

A computer-readable medium having stored thereon computer-readable instructions that when executed by a computing device cause the computing device to:

• evaluate operational parameter data, received from a first device, using a decisioning algorithm that calculates a probability of occurrence of a possible performance issue associated with a component of the first device to determine if an alert should be sent, wherein the alert indicates a possible performance issue associated with the component of the first device, and further wherein the operational parameter data comprises a value of an operating characteristic of the first device;
• and
• when a determination is made to send the alert,
• create an alert message, wherein the alert message includes a first indicator indicating the possible performance issue of the component of the first device;
• send the alert message to a second device;
• and
• update the decisioning algorithm based on a second indicator received from a third device, wherein the second indicator indicates either that the alert was useful or that the alert was not useful.

A method of updating a decisioning algorithm, the method comprising:

• evaluating operational parameter data, received from a first device, using a decisioning algorithm to determine if an alert should be sent, wherein the alert indicates a possible performance issue associated with a component of the first device, and further wherein the operational parameter data comprises a value of an operating characteristic of the first device;
• and
• when a determination is made to send the alert,
• creating an alert message, wherein the alert message includes a first indicator indicating the possible performance issue of the component of the first device;
• sending the alert message to a second device;
• and
• updating the decisioning algorithm based on a second indicator received from a third device, wherein the second indicator indicates either that the alert was useful or that the alert was not useful.