Supervisor program
AssigneeNCR Corporation
InventorSteve Osborne
Life of this patent
Estimating the term…
Abstract
A supervisor program (130) for monitoring a self-service terminal (10) executing a terminal application suite (70,80) is described herein. The supervisor program (130) comprises: an internal interface (132) for communicating with the terminal application suite (70,80) to collect supervisor information and at least one supervisor utility (150). Each supervisor utility (150) is configured to collate specific information and each utility (150) has an external interface (154) for directly communicating the collated information to a service provider (114,116,118) external to the terminal (10). This enables the external service provider (114,116,118) to determine if the terminal (10) requires attention. A method of supervising a self-service terminal is also described.
Claims16
A supervisor program for monitoring a self-service terminal executing a terminal application suite, the supervisor program comprising:
- an internal interface to collect supervisor information within the terminal;
- and
- a plurality of internal supervisor utilities, each utility being configured to collate specific information different than any other information collated by any other utility and each utility having an external interface for directly communicating collated specific information via a respective dedicated communications link to a computer of a respective one of a plurality of different dedicated service provider organizations external to the terminal to enable the computer of the one external service provider organization to determine if the terminal requires attention based upon the collated specific information and to dispatch resources to service the terminal when the attention is required.
A method of supervising a self-service terminal executing a terminal application suite, the method comprising:
- communicating with the self-service terminal application suite via an internal interface to collect supervisor information within the self-service terminal;
- communicating at least some collected supervisor information of a first type of a plurality of different types of supervisor information directly via a dedicated first communications link to a first computer of a dedicated first of a plurality of service provider organizations external to the terminal for processing the first type of supervisor information so that first computer of the external first service provider organization can remotely monitor first status of the terminal and dispatch resources to service the terminal when the first status of the terminal indicates that such service is required;
- and
- communicating at least some collected supervisor information of a second type directly via a dedicated second communications link to a second computer of a dedicated second service provider organization external to the terminal for processing the second type of supervisor information so that the external second service provider organization can remotely monitor second status of the terminal and dispatch resources to service the terminal when the second status of the terminal indicates that such service is required.
A self-service terminal supervisory system comprising:
- a management station;
- a plurality of computers at a plurality of different dedicated service provider organizations at different locations remote from the management station;
- and
- a self-service terminal at a location remote from the plurality of different dedicated service provider organizations, the terminal comprising a supervisor program including a first interface to a terminal application suite and a plurality of supervisor utilities for collating different types of supervisor information, the supervisor utilities having different second interfaces associated with the different types of supervisor information and directly accessible to the computers of the different dedicated service provider organizations to enable each computer of the external dedicated service provider organizations to obtain direct access to collated supervisor information;
- wherein each supervisor utility directly communicates the collated associated types of supervisor information via a respective dedicated communications link to the computer of a respective one of the dedicated service provider organizations to enable the external dedicated service provider organization to monitor status of the terminal and dispatch resources to service the terminal when the status of the terminal indicates that such service is required.
Dependencies are inferred from the claim text.