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US 8,621,288 B2Granted
Management apparatus, method for controlling same, and storage medium for same
AssigneeCanon Kabushiki Kaisha
InventorToshiaki Igarashi
Life of this patent
Estimating the term…
Abstract
A device management apparatus acquires the state of a device (image forming apparatus), and determines whether or not an error occurring in the image forming apparatus is the already-occurred error based on the change in the state of the image forming apparatus. When the error occurring in the image forming apparatus is an already-occurred error, the device management apparatus determines whether or not the error continues for a period of time equal to or longer than a predetermined period of time. When the error continues for a period of time equal to or longer than a predetermined period of time, the device management apparatus changes an error notification destination, and retransmits an electronic mail regarding the error to the changed notification destination.
Claims9
A management apparatus that monitors a plurality of image forming apparatuses on a network, the management apparatus comprising:
- a screen connected to a graphical user interface (GUI) unit to accept error monitoring and reporting configurations;
- a state acquisition unit configured to acquire the state of each image forming apparatus;
- a monitoring unit configured to monitor the change in state of each image forming apparatus based on the acquired state of the respective image forming apparatus;
- a determination unit configured to determine a GUI configurable notification destination to which the change in the states is to be reported depending on the monitor result of the change in the state of the image forming apparatus by means of the monitoring unit;
- and
- a transmission unit configured to transmit a notification regarding the change in the state to the notification destination determined by the determination unit,
- wherein the monitoring unit further comprises:
- an error occurrence determination unit configured to determine whether an error occurring in the image forming apparatus is an already-occurred error or a newly-occurred error based on the state of the image forming apparatus acquired by the state acquisition unit;
- an error continuation time determination unit configured to determine whether or not the occurring error continues for a period of time equal to or longer than a predetermined period of time when the error occurrence determination unit has determined that the occurring error is the already-occurred error;
- and
- an error recovery determination unit configured to determine whether or not the image forming apparatus recovered from an error that occurred therein based on the state of the image forming apparatus acquired by the state acquisition unit,
- wherein, as to the notification destination, when the error continuation time determination unit has determined that the occurring error continues for a period of time equal to or longer than a predetermined period of time, the determination unit newly determines a GUI configurable notification destination that is different from the notification destination when the error occurrence determination unit has determined that the error is a newly-occurred error,
- wherein error notification and monitoring times and intervals are GUI configurable,
- wherein, when the error continuation time determination unit has determined that the occurring error continues for a period of time equal to or longer than a predetermined period of time, the transmission unit transmits a notification regarding the error to the notification destination determined by the determination unit,
- wherein, as to the notification destination, when the error recovery determination unit has determined that the image forming apparatus has recovered from an error that occurred therein, the determination unit determines a GUI configurable notification destination to which a notification regarding the error that has occurred has been transmitted, and
- wherein, when the error recovery determination unit has determined that the image forming apparatus has recovered from an error that occurred therein, the transmission unit transmits a notification regarding the recovery from the error to the notification destination determined by the determination unit.
13 more elements
A method for controlling a management apparatus that monitors a plurality of image forming apparatuses on a network, using a screen connected to a graphical user interface (GUI) unit to accept error monitoring and reporting configurations, the method comprising:
- acquiring, in a state acquisition step, the state of each image forming apparatus;
- monitoring, in a monitoring step, the change in the state of each image forming apparatus based on the acquired state of the respective image forming apparatus;
- determining, in a determination step, a GUI configurable notification destination to which the change in the state is to be reported depending on the monitor result of the change in the state of the image forming apparatus in the monitoring step;
- and
- transmitting, in a transmission step, a notification regarding the change in the state to the notification destination determined in the determination step,
- wherein the monitoring step further comprises:
- determining, in an error occurrence determination step, whether an error occurring in the image forming apparatus is an already-occurred error or a newly-occurred error based on the state of the image forming apparatus acquired in the state acquisition step;
- determining, in an error continuation time determination step, whether or not the occurring error continues for a period of time equal to or longer than a predetermined period of time when it is determined in the error occurrence determination step that the occurring error is the already-occurred error;
- and
- determining, in an error recovery determination step, whether or not the image forming apparatus has recovered from an error that occurred therein based on the state of the image forming apparatus acquired in the state acquisition step,
- wherein, as to the notification destination, when it is determined in the error continuation time determination step that the occurring error continues for a period of time equal to or longer than a predetermined period of time, determining, in the determination step, a new GUI configurable notification destination that is different from the notification destination when it is determined in the error occurrence determination step that the error is the newly-occurred error,
- wherein error notifications and monitoring times and intervals are GUI configurable,
- wherein, when it is determined in the error continuation time determination step that the occurring error continues for a period of time equal to or longer than a predetermined period of time, transmitting, in the transmission step, a notification regarding the error to the notification destination determined in the determination step,
- wherein, as to the notification destination, when it is determined in the error recovery determination step that the image forming apparatus has recovered from an error that occurred therein, determining, in the determination step, a GUI configurable notification destination to which a notification regarding the error that has occurred has been transmitted, and
- wherein, when it is determined in the error recovery determination step that the image forming apparatus has recovered from an error that occurred therein, transmitting, in the transmission step, a notification regarding the recovery from the error to the notification destination determined in the determination step.
12 more elements
A non-transitory computer-readable storage medium storing an executable program for causing a computer to execute a method for controlling a management apparatus that monitors a plurality of image forming apparatuses on a network, using a screen connected to a graphical user interface (GUI) unit to accept error monitoring and reporting configurations, the method comprising:
- acquiring, in a state acquisition step, the state of each image forming apparatus;
- monitoring, in a monitoring step, the change in the state of each image forming apparatus based on the acquired state of the respective image forming apparatus;
- determining, in a determination step, a GUI configurable notification destination to which the change in the state is to be reported depending on the monitor result of the change in the state of the image forming apparatus in the monitoring step;
- and
- transmitting, in a transmission step, a notification regarding the change in the state to the notification destination determined in the determination step,
- wherein the monitoring step further comprises:
- determining, in an error occurrence determination step, whether an error occurring in the image forming apparatus is an already-occurred error or a newly-occurred error based on the state of the image forming apparatus acquired in the state acquisition step;
- determining, in an error continuation time determination step, whether or not the occurring error continues for a period of time equal to or longer than a predetermined period of time when it is determined in the error occurrence determination step that the occurring error is the already-occurred error;
- and
- determining, in an error recovery determination step, whether or not the image forming apparatus has recovered from an error that occurred therein based on the state of the image forming apparatus acquired in the state acquisition step,
- wherein, as to the notification destination, when it is determined in the error continuation time determination step that the occurring error continues for a period of time equal to or longer than a predetermined period of time, the determination step newly determines a GUI configurable notification destination that is different from the notification destination when it is determined in the error occurrence determination step that the error is the newly-occurred error,
- wherein error notifications and monitoring times and intervals are GUI configurable,
- wherein, when it is determined in the error continuation time determination step that the occurring error continues for a period of time equal to or longer than a predetermined period of time, transmitting, in the transmission step, a notification regarding the error to the notification destination determined in the determination step,
- wherein, as to the notification destination, when it is determined in the error recovery determination step that the image forming apparatus has recovered from an error that occurred therein, determining, in the determination step, a GUI configurable notification destination to which a notification regarding the error that has occurred has been transmitted, and
- wherein, when it is determined in the error recovery determination step that the image forming apparatus has recovered from an error that occurred therein, transmitting, in the transmission step, a notification regarding the recovery from the error to the notification destination determined in the determination step.
12 more elements
Dependencies are inferred from the claim text.