US 8,621,278 B2Granted

System and method for automated solution of functionality problems in computer systems

AssigneeKaspersky Lab ZAO

InventorsArtem Petukhov, Timur Smirnov, Stephane Le Hir, Marina Eremina

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Abstract

An automated support system includes a database of statistics used to calculate and store the solution ratings. The database is connected to a decision-making module that selects appropriate solutions. A known computer operation-related problem is stored in the database. The problem is represented by a set of parameters of a user computer system. Any given set of parameters defines a problem existing on the user(s) computer system. A solution formed by the solution adding module is represented by a special file. The selected solution is automatically executed on the user computer system and operation-related problem is solved. The effective solution is assigned rating stored in the solution database.

Claims29

Dependent claims

A system for automated support of a computer system, the system comprising:

a processor;
a memory coupled to the processor and containing code for:
a data collection module for collecting data from a user computer system;
a solution generation module connected to the data collection module for receiving collected data from the data collection module;
a database of solutions and rules accessible by the solution generation module;
a solution addition module connected to the solution generation module for forming a partial solution;
a solution validation database for storing solution validation rules;
a solution validation module for receiving the partial solution from the solution addition module and for validating the partial solution against the solution validation database;
a solution execution module connected to the solution generation module for executing the solutions on the user computer system, wherein:
the solution generation module selects a solution from the rules and solutions database based on a user profile data,
wherein the user profile data is stored in a user profiles database;
the solution generation module forms a solution based on the partial solution and statistics data.

9 more elements

A system for automated support of a computer system, the system comprising:

a server-side processor;
a memory coupled to the processor;
computer code loaded into the memory for:
(a) a solution generation module for (i) generation and storing in a database of a solution for a category of user computer problems, (ii) finding a solution for the problem category in the database, and (iii) comparison of the solution with other solutions in the database based on a quality metric of the solution,
wherein the solution generation module is connected to a solution validation module for testing the solution, and
wherein the solution generation module is connected to the database, the database containing the solutions and rules;
(b) the solution validation module connected to the database and adapted to test the solution for different software and hardware configurations to determine the quality metric of the solution and to store the quality metric in the database;
and
(c) the database containing the categories, the solutions, the quality metrics and the rules that determine which solution corresponds to which category of problems,
wherein the quality metrics include ratings of the solutions that are based on how many different problems a particular solution can be applied to.

7 more elements

Dependencies are inferred from the claim text.