System and method for providing redundant customer communications delivery using hybrid delivery channels
AssigneePitney Bowes Inc.
InventorsSurya R. Sagi, Peter L. D'Amato, Dean T DeCencio
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Abstract
A system and method for providing redundant customer communications delivery using hybrid delivery channels is provided. In one configuration, the system utilizes an initial delivery channel to send a batch of customer communications and later utilizes a different, delayed backup delivery channel to resend only a subset of those communications as deemed necessary.
Claims20
A computer system for providing selective redundant customer communications using a first communications channel and a second communications channel comprising:
- a customer communications computer processing subsystem configured to create a first set of documents including a first subset directed to a first communications channel and a second subset directed to a second communications channel;
- a computer processing subsystem for obtaining status data related to at least the second subset, wherein the status data comprises an indication of customer response to the customer communications;
- and
- a computer processing subsystem for creating a redundant subset of the second subset of customer communications based upon the status data and time data.
A computer implemented method for providing selective redundant customer communications using a computer, a first communications channel and a second communications channel comprising:
- creating, using the computer, a first set of documents including a first subset directed to a first communications channel and a second subset directed to a second communications channel;
- obtaining status data related to at least the second subset, wherein the status data comprises an indication of customer response to the customer communications;
- and
- creating, using the computer, a redundant subset of the second subset of customer communications based upon the status data and time data.
Dependencies are inferred from the claim text.