Integration framework for enterprise content management systems

A computer-implemented method of integrating a customer relationship management application with an enterprise content management system, the method comprising:

• receiving, by a computer system and from a customer relationship management application, a request related to performing an operation associated with enterprise content management;
• in response to the request, providing, by the computer system, a standard user interface that includes a set of user interface elements that apply to operations performed by each of multiple, different enterprise content management systems serviced by the computer system and that abstract out details of operations of any one of the multiple, different enterprise content management systems;
• receiving, by the computer system, user input that is entered into the standard user interface and that requests performance of an enterprise content management operation;
• in response to the user input, identifying, from among the multiple, different enterprise content management systems, a particular enterprise content management system to perform the enterprise content management operation;
• selecting, from among multiple, different connector components configured to interface with the multiple, different enterprise content management systems, a particular connector component configured to interface with the particular enterprise content management system identified;
• and
• using, by the computer system, the particular connector component to interface with the particular enterprise content management system and control the particular enterprise content management system to perform the enterprise content management operation,
• wherein providing, by the computer system, the standard user interface comprises launching one or more user interface components based on one or more services in the customer relationship management application being invoked, further comprising:
• enabling the one or more services invoked in the customer relationship management application to consume web services offered by the particular enterprise content management system, wherein the one or more services perform enterprise content management functionality by consuming web services offered by one or more webservices components configured to perform functionalities of the multiple, different enterprise content management systems.

At least one non-transitory computer-readable storage medium encoded with executable instructions that, when executed by at least one processor, cause the at least one processor to perform operations comprising:

• receiving, from a customer relationship management application, a request related to performing an operation associated with enterprise content management;
• in response to the request, providing a standard user interface that includes a set of user interface elements that apply to operations performed by each of multiple, different enterprise content management systems serviced by the computer system and that abstract out details of operations of any one of the multiple, different enterprise content management systems;
• receiving user input that is entered into the standard user interface and that requests performance of an enterprise content management operation;
• in response to the user input, identifying, from among the multiple, different enterprise content management systems, a particular enterprise content management system to perform the enterprise content management operation;
• selecting, from among multiple, different connector components configured to interface with the multiple, different enterprise content management systems, a particular connector component configured to interface with the particular enterprise content management system identified;
• and
• using the particular connector component to interface with the particular enterprise content management system and control the particular enterprise content management system to perform the enterprise content management operation,
• wherein providing, by the computer system, the standard user interface comprises launching one or more user interface components based on one or more services in the customer relationship management application being invoked, further comprising:
• enabling the one or more services invoked in the customer relationship management application to consume web services offered by the particular enterprise content management system, wherein the one or more services perform enterprise content management functionality by consuming web services offered by one or more webservices components configured to perform functionalities of the multiple, different enterprise content management systems.